Spare your customers the headache of hold times, phone-tag, and miscommunication.
Prokeep text-enables your location's phone number, allowing contractors to text orders, questions, and pictures to the same number they’ve been calling for years. Your team can then field these messages from their counter computers, or even from home.
Contractors are likely already texting your team. Give it a try!
Say goodbye to complaints about long hold times! Service multiple customers at the same time - and far more quickly - than traditional one-off phone calls allow.
Ensure accuracy by sending pictures, and files directly from your computer to your customer’s phones so they can get the info they need, where and when they need it.
No more “he-said, she-said” — your customer conversation history is captured verbatim and lives on forever allowing you to readily see and reconfirm the facts.
On average, Americans exchange twice as many texts as they do calls.
90 percent of all text messages are read in under three minutes.
Text messages have a 98 percent open rate, while email has only a 20 percent open rate.
Only 43 percent of smartphone owners use their phones to make calls while nearly double that send texts.
89 percent of consumers would like to use messaging to communicate with businesses.
Text messaging has a 45 percent response rate, while email only has a 6 percent response rate.
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Distribution Center Magazine
by Herb Woerpel
Channel Connection
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