Connect your Epicor Eclipse ERP to Prokeep for more efficiency
Save time with automated order updates
When you connect Prokeep to your Eclipse ERP, you’ll have the ability to set activity triggers based on order status changes in your ERP. When your customer’s order updates, they’ll automatically receive a text message from your store’s main number letting them know what’s changed. That means less human labor and happier customers.
Easy to connect
The Prokeep | Eclipse Order Updates integration is an easy setup, turn-key solution. All you have to do is go into your Eclipse settings and turn on the Prokeep service.
Once you've selected Prokeep in your API settings within Eclipse, you can begin setting Activity Triggers in Prokeep to create a seamless customer experience built on the way your customers expect you to communicate with them.
Unlike other text notifications, your customers can reply to an order update text message. When a customer responds to a notification, their question or concern goes straight into your Prokeep inbox and can be claimed by an available representative so that every line of communication stays personal.