Centralize Customer Data

Take control of customer relationships with centralized order & conversation history

Prokeep builds a single source of truth, putting you in control of your key customer relationships and opening up new opportunities to win wallet share from competitors and scale your business.

Centralize Customer Data_Hero Graphic
Supporting 8,500 distributors with over 3 million complete customer profiles
CES-White@2x
Winsupply-White@2x
Poolcorp-White@2x
southerncarlson-White@2x
ferguson-White@2x
Southern-Pipe-White@2x
Johnstone-White@2x
Ideal-Supply-White@2x
US-Electrical-White@2x
Wolseley-White@2x
aireco-White@2x
TEC-White@2x
Cloud-Supply-White@2x

Complete Records. Actionable Insights.

Prokeep bakes in third-party integrations, automation rules, and conversation logging so you have the information you need to win more orders without lifting a finger. Here’s how it works:

  • Improve order accuracy, team accountability, and operational efficiency by collecting all customer interactions with your company in one place.

    Centralize Conversation Histories

Get ahead of the competition by eliminating your obstacles:

Decentralized

Decentralized customer information

cdjones

"Let's say somebody's gone and I don't have access to their email. I have to restart the whole thing with that customer. Prokeep allows me to not have to do that and saves us so much time.”

__No costumer communication-1

No way to monitor customer communication

Ideal-Supply-White@2x

“Businesses need to better understand where their customers are reaching out to them and how the business is performing in those channels with that customer... Prokeep gave us that visibility and managerial oversight."

__Disconnected

Disconnected systems leading to double-work

gescan

“We needed a solution for better communicating across branches on non-stocks and backorders. We connected Prokeep and Zendesk to trigger a text message to the branch for every order that came through to that specific branch that had a back order on it."

Not available

Customer records not actionable

PFS_full_white

“Prokeep gives me the visibility of the challenges that a given team is facing so that I can step in where I need to or stay out of the way if I can, to help things move as effectively as possible.”

Centralized Data Features

Empower your team to make informed decisions, anticipate customer needs, and build lasting relationships with these key features:

_Integrations & API

Integrations & API

Connect third party systems for added efficiency.
Learn More
_Reporting & Analytics

Reporting & Analytics

Manage quality assurance and customer experience consistency.
Learn More
_Conversation History

Conversation History

Keep detailed records of customer conversations in one place.
Learn More
_Automation Rules

Automation Rules

Streamline operations with custom workflows and conversation routing.
Learn More

Customer success

Truckworx-logo
Case Studies

Truckworx prevents lost business with centralized records

"Our salespeople are on a very personal level with the customers, but when they do business on their personal phones, we don't have those records." 
Susan Dunn, CICP

Read the Case Study
CED logo
Case Studies

CED increases productivity through accountability

“With Prokeep, it's been nice to have a chain of communication between us and our customers that we can refer back to if we have questions.”
Frank Jacobs, Branch Manager

Read the Case Study
gescan_logo (2)
Case Studies

Gescan optimizes customer updates with messaging API

“Prokeep gave more power to our branches to be a little bit more reactive and a little bit more agile around what to do with the order.”
Wes Penrose, Director of Digital Solutions

Read the Case Study
Latest Content

Distributor Resources

Get the latest in distributor trends and tips to collect, centralize, and leverage customer data to win more orders.

Unlock the power of centralized records & AI

Schedule a 30-minute call with a Prokeep expert to see how Prokeep can help your business centralize customer data.