How a Strong Customer Experience Drives Longevity
Executive Summary: How a Strong Customer Experience Drives...
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Lay the foundation for smarter selling by automatically building and segmenting customer audiences, ensuring every new engagement starts with the right target.
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Launch targeted SMS campaigns to proactively engage customers at scale, driving promo engagement, event attendance, more sales and keeping your business top-of-mind.
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Re-engage customers effortlessly with AI-powered workflows that deliver the right message at the right time—whether it’s a personalized offer or an automatic order update.
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Gather valuable customer insights with automated surveys, ensuring every experience strengthens relationships and drives repeat business.
Customers left out of the loop on order status
"We introduced Prokeep to fix a problem with customer notifications. Our ERP didn't notify customers when a backorder is ready to be picked up, so we introduced Prokeep to text our customers and provide them with a notification."
No way to effectively get time-sensitive information to customers
“Prokeep gives us the ability to mass communicate with our customers quickly because sometimes we'll have deals come across last minute and we don’t have a lot of time to get the word out.”
Teams relying solely on reactive communication for selling opportunities
“We use it kind of three-fold for marketing: for communication with customers about events, advertising new products, and supporting our website sales via broadcast messaging.”
No actionable way to measure and actionably use customer sentiment
"Keeping a customer satisfied and then reaching out to them to make sure they're still satisfied is excellent."
Customer success
Case Studies
Winsupply increases time-to-service to drive sales
"More sales? Absolutely. Without Prokeep, we’d risk losing sales when customers describe a product over the phone. But with a picture, we can get it done fast—because that's what we’re here for: to make money and help them make money."
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Case Studies
Johnstone sees 300% increase in sales with SMS Marketing
"It has helped on our online sales as well we've seen our online sales increase about 300% over the last year, its been a real focus of us."
Case Studies
Construction supplier drives repeat business with Prokeep
"Prokeep has boosted our ability to take care of our customers and employees, increasing productivity. In the end, that drives sales while also enhancing the overall customer service experience."
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