Serve Customers Faster

Make it easy for customers to order from you

Prokeep captures every customer order request — text, email, fax, web chat, and phone — in one inbox for your whole distribution counter team to act on. Customers can reach out they way they want to... and you won't miss orders because you were slow to respond.

Helping 8,500 distributors take over 20 million orders
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Take more orders. Save your customers some time.

Prokeep makes ordering easy so you can spend more time strengthening relationships and maximizing sales. Here’s how it works:

  • No more missed calls or long hold times, say hello to fast and easy. Funnel all communication from text, email, fax, web chat, FSMs, and phone into one easy-to-use shared inbox.

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Cut manual entry and simplify quote navigation processes

Order Automation simplifies how teams process quotes and orders—turning fragmented messages into synced, trackable data. It creates faster fulfillment with fewer mistakes. Here’s more ways it transforms your business.

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Get ahead of the competition by eliminating your obstacles:

Long hold times & missed calls.

"Any company that's looking to have a leg up, that's looking to improve their customer service, their response time, and the clarity of their message - I would say you have to get Prokeep. It's excellent." 

Order inaccuracies from mistranslation

“Being able to have that clear communication and being on the same page with the customer, it's probably helped us make more sales and keep more customers.” 

Double-work & mismanaged orders

“Everybody is able to communicate with me much better, so I can get the parts ordered right the first time.”

Inconsistent customer experience

“Prokeep was able to centralize all of those disparate communication channels into a really simple, easy-to-use platform that was scalable for our organization.“

Conversation Hub Features

Take more orders, respond faster, and never let a customer slip through the cracks with these key features:

Business Texting

Give customers the option to text your business without learning a new number.
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Web Chat

Start conversations & capture leads on company website.
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Shared Email

Direct incoming emails to the same workspace.
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Digital Fax

Digitize incoming faxes and store them with your contact record.
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Team Messaging

Quickly collaborate with team members without leaving customers unread.
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Customer success

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Case Studies

Pomona chooses Prokeep for a better customer experience

"What we quickly learned is customers kind of preferred texting. They saw how quick the response time was." 
Ryan Plowman, Owner

Read the Case Study
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Case Studies

Carrier Enterprise fixes customer and team communication

“We use Prokeep every day to communicate with our technicians and contractors and it makes a lot of easy work for us because it's less time actually dedicated on the phones.”
Mark O'Hare, Sales Center Manager

Read the Case Study
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Case Studies

Professional Flooring Supply Gets More Done with Centralized Messaging

“Prokeep is a very quick and easy way that allows for the communication to happen between our client and our people. And they can do it on their time and they can do it quickly.”
DJ Lee, President

Read the Case Study

Frequently Asked Questions

  • Prokeep's solution helps distributors by making it easier and faster for customers to do business however they want — so they buy from you instead of a competitor down the street.
  • Because customers can text, email, or chat instead of calling, Prokeep reduces phone volume so reps spend less time on hold management and more time processing orders. Carrier Enterprise reported spending significantly less time dedicated to phones after implementing Prokeep.
  • Prokeep routes every inbound text, email, fax, web chat, and phone message into a single shared inbox. Every rep on the counter can see every conversation, so no order gets lost in a personal inbox or goes unanswered.
  • Text, email, fax, web chat, and phone
  • The whole sales team can see incoming messages from customers, regardless of the way they reached out. Any team member can claim and respond to that message in Prokeep, creating a thread. The great part is other team members can still see the threads, so if anyone is ever out sick or on vacation, communication will not be missed.

 

Latest Content

Distributor Resources

Get the latest in distributor trends and tips to serve customers faster, take more orders, and win more wallet share.

Unlock the potential of faster customer service

Schedule a 30-minute call with a Prokeep expert to see how Prokeep can help your business serve customers faster.