Shared Email

Respond to Customers Faster with Shared Centralized Email.

Keep your team organized and your customers happy by centralizing all incoming branch emails into one easy-to-manage inbox shared across your team. Prokeep's Shared Email ensures that no message, RFQ, order request, or contractor inquirt is missed, so no customer is left waiting. 

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Say goodbye to scattered inboxes and inconsistent response times.
Say hello to fast and easy.

Your customers expect fast and reliable responses, but when emails land in separate inboxes communication breaks down. 

Prokeep Shared Email funnels all texts, faxes, web chats and phone conversations in the one inbox that your whole team can access. When a contractor emails about an order, your rep sees their full conversation and order history before they reply, all in one tab.

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Answer Emails Like a Text

Centralize incoming emails into the same inbox where you respond to texts, ensuring that no customer inquiry ever gets lost or delayed. 
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No CCs Necessary

With a shared inbox, customers can engage with their preferred contact or whoever is available— without worrying if their email is being handled.
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Become a Record Collector

Automatically compile conversation records across different channels, creating a complete, accessible history of customer interactions for seamless communication.

Your customers deserve consistency — and so do you.

60x Faster

response times when emails are centralized through Prokeep over traditional inboxes.

1 Inbox

Centralize customer communications across your team for a unified response strategy.

0 Confusion

No more lost emails or bystander effect. Prokeep’s shared inbox ensures every email is managed to your standards.

Discover a better way to email

When a contractor sends an RFQ to your inside sales team's shared email — whether it's plumbing, HVAC, electrical, or any other trade — Prokeep gets it to the right rep and into the conversation history before anyone has to ask 'who's got this?' No more orders waiting in an unmonitored inbox.

Here’s how Shared Email transforms your business: 

  • Respond Faster, Serve Better
  • Collaborate Without CC Chaos
  • Centralize Conversations, Stay Organized
  • Boost Efficiency, Save Time
  • Improve Customer Satisfaction
  • Complete Record Keeping, No Missed Messages
  • Unlimited Users, No Extra Charges
  • Visibility and Accountability Across Teams
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Shared Email is connected for even more efficiency

Unlock faster communication, smoother workflows, and happier customers with these built-in connections:

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Conversation History

Keep detailed records of all customer conversations in one place
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Preferred Routing

Customize workflows to make sure the right message gets to the preferred team member.
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Automated Order Updates

Keep customers in the loop on their orders without the added effort.
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Customer success

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Case Studies

ACME Construction Supply unifies customer experience with shared email

"The customer loves that they can send in their stuff over email to acmetool.com and they know that this group of people is getting it taken care of."

Read the full case study
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Case Studies

Carrier Enterprise saves time with a unified email inbox

"I send customers a PDF file over Prokeep….That saved us a bunch of time, you know because I could open my email in a separate window, but it's actually fewer mouse clicks for me to just send it straight through Prokeep.”

Read the full case study
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Case Studies

Charles D. Jones improves operational efficiency with centralized messaging

"I think it's made our whole company kind of flow together. Instead of having to aim to three or four different apps or phones or emails, I can kind of streamline everything and send everything through this one app."

Read the full case study
Latest Content

Conversation Hub Resources

See how mobile communication is changing the game for distribution and what you can do today to start winning more business and streamlining operations. Check out more of Prokeep’s Conversation Hub features:

Frequently Asked Questions

  • Yes. Prokeep connects to your existing email addresses into a shared workspace visible to your whole team
  • Prokeep routes inbound email RFQs into the shared inbox that maintains all customer communications. With AI Order Automation enabled, Prokeep generates a send-ready quote directly from the email content.
  • Yes. With Prokeep's shared inbox, your whole team works from one address, so customers always reach someone, and any team member can step in with a response email.
  • Emails land in the same inbox as texts, webchat, fax, and calls, so your team handles all customer communication in one place without toggling between tools. Customers can reach you however they prefer, and your team responds from one unified workspace.
  • Because all emails land in a shared team inbox any team member can pick up the conversation with full context. Work progresses seamlessly even if someone is out sick or leaves the company.
  • Yes. Unlike a basic group email alias, Prokeep's shared inbox is connected to customer records, order history, and other communication channels, so your team responds faster and with full context and history, not just an empty reply window.

 

Unlock the potential of streamlined communication

Discover how Prokeep can transform your customer relationships and drive your business success. Get started with a free trial today and we’ll schedule your personalized training.