Customer Stories

How Prokeep Turns Inactive Customers Into Repeat Buyers

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Not every customer goes quiet because they’re unhappy. Sometimes they just forget. Other times, they’re busy, distracted, or simply waiting for the right moment to re-engage.

That’s where Prokeep comes in. With Prokeep’s Growth Hub, labels, and automated messaging, you can easily identify dormant accounts, reconnect with the right message, and bring past customers back—without burning time or adding manual work.

Here’s how Prokeep helps distributors turn inactive customers into consistent buyers:

1. Segment Inactive Customers in Seconds with Smart Labels

Prokeep makes it easy to sort your customer base using real activity data—so you can find and target the accounts that haven’t messaged, ordered, or responded in months.

What slows you down without Prokeep:

  • Manual spreadsheet lists
  • Guesswork around who’s still engaged
  • Wasted time chasing cold or dead leads

With Prokeep:
Use Growth Hub’s pre-built audience filters (like “No inbound messages in 90 days”) or apply your own custom labels by season, product, or customer type. In just a few clicks, you have a targeted list ready to re-engage.

Result: Your team stops guessing and starts reaching out with precision.

"We can communicate so quickly with them. So much faster than ever before." - Kyle Westphal, President, Mobile Winsupply

2. Launch Re-Engagement Campaigns That Actually Land

Generic blasts don’t work as effectively as personalized, relevant messages do. Prokeep lets you send broadcast messages directly to labeled customer groups—so every message feels specific and timely.

What slows you down without Prokeep:

  • One-size-fits-all email campaigns
  • Postcards that get tossed
  • Cold calls that go unanswered

With Prokeep:
Trigger smart campaigns like “Miss you—need anything this season?” or “We noticed it’s been a while—here’s what’s new.” You can even link to product pages, events, or opt-in forms.

Result: You reach the right customers with the right message—and give them a reason to come back

 

3. Automate Follow-Ups Without Adding to Your To-Do List

The key to turning one-time buyers into regulars is consistency—but that’s tough when your team is already stretched. Prokeep automates reminders, follow-ups, and check-ins so no opportunity falls through the cracks.

What slows you down without Prokeep:

  • Sticky notes and calendar reminders
  • Reps forgetting to follow up
  • Lost momentum after initial outreach

    With Prokeep:
    Use tasks and automation rules to follow up automatically when customers don’t respond or haven’t ordered in a while. Track completions, measure engagement, and adjust campaigns over time.

    Result: More consistent outreach, stronger relationships, and fewer lost accounts.
"We have communication that's transparent, easily accessed from anywhere, and then it's accountable, so, you know," - Kyle Westphall, President, Mobile Winsupply

Bottom line: Prokeep Helps You Win Back the Business You Already Earned

Your customer base is your most valuable asset. Prokeep gives you the tools to reconnect, rebuild, and retain customers who’ve gone quiet—turning them into steady, reliable revenue streams.

It’s not just about filling the funnel. It’s about reviving the ones that already worked.

Want to see how Prokeep can help you re-engage your customer base in minutes?
Let’s talk.

 

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