By text enabling your branch phone number, Prokeep gives contractors the ability to send text messages and pictures to the number they already know. Those texts go to a centralized platform so you and your team can manage communications more effectively and save time. Make your job easier and build stronger relationships with customers to ensure they keep coming back and you get the credit.
Counter sales reps that use Prokeep report saving an average of 9 hours a month. With less time asking customers to repeat serial numbers, putting calls on hold, and trying to figure out what a “thing-a-ma-jig” is, you're able to spend more time where it counts.
Put an end to the guessing game of whether or not your customer has heard the voicemail you left or if/when they will call you back. Follow-up your calls with a text message and quickly get clear confirmation that your message was received.
Ever mistook an “n” for an “m” when a customer calls in a part number, or gotten in a pickle with a customer who claims one thing while your co-worker wrote down another? With Prokeep, pictures and conversations are recorded so you can avoid having to play “he-said, she-said” or track down proof from personal phones.
With Prokeep, contractors can text your main branch line so all text conversations are centralized and can be managed by whoever is available at the counter.
Have a personal relationship with your customer? When you claim a text, the customer on the other end will get notified that you’re the one texting with them.
Prokeep lets you and your customers share pictures of a part number, list, technical document, etc. All picture texts go directly to their contact thread at your counter computer. Easily zoom, rotate, edit, and annotate pictures for clarity and keep the conversation going.
Need to be on your feet checking inventory or hit the road to meet with customers? With the Prokeep Mobile App, you can continue conversations when you can’t be at the counter and make it even easier to send picture messages straight from your phone.
Send one text to all of your contacts or segmented lists to promote new inventory, incentive programs, or a sudden change in store hours.
With Internal Messaging, you can also have conversations with your co-workers in Prokeep to answer questions, help with customers, and facilitate training.
Connect Prokeep to your company website so you can facilitate and capture conversations with customers searching your site for online purchases, store information, or inventory questions.
Let’s get in touch! Fill out this form with your contact info, and we’ll set up some time to give you a quick demo.