Contractors are likely already texting your staff on their cell phones. Prokeep lets you manage and capture those conversations in one centralized platform, giving you a searchable record of conversations. Generate easy-to-monitor reports to understand how many conversations your team is having with customers, how long it takes them to respond to inbound texts, and other metrics to reveal how efficiently your team is serving customers.
Prokeep users report saving an average of 9 hours a month per user. That means more time for your team to serve more customers, tackle admin tasks, and send proactive outreach to customers. Plus, an estimated $2,000 savings per month on staffing needs.
Prokeep eliminates silos between your staff’s cell phones and your branch number. By text-enabling your branch line, Prokeep gives every contractor the convenience of texting your counter. It also allows for Internal Messaging, giving your team a designated space for dialogue.
No more “he-sad, she-said.” Prokeep keeps a searchable record of every conversation between your team and customers, so if there is a disagreement or confusion about an order, you can look up the conversation using keywords for documentation and clarification.
Prokeep comes stocked with an easy-to-navigate dashboard so you can track customer interactions and how quickly your team is taking care of customers. These reports can identify top performers on your team for easy recognition. Use these for 30/60/90 day reviews to keep your team well-oiled and working to better build relationships.
Prokeep lets customers snap a picture of a part number, list, or technical document and text it over to your branch number. Your team can then adjust and annotate the picture for clarity so that your customers are always getting exactly what they asked for This avoids miscommunications over the phone (“I said ‘D’ not ‘B!’”) that can cost you thousands of dollars when you need to comp a purchase to save a relationship.
Prokeep doesn’t require special hardware or hosted software, and IT involvement is optional. We built Prokeep as a tailored solution for distributors who need something easy to use, quick to deploy, and effective at delivering value to your customers. We get Prokeep up and running quickly from installation to training. You’ll also have a dedicated success manager standing by to field any questions thereafter.
Send one text to all of your contacts or segmented lists to promote new inventory, incentive programs, or a sudden change in store hours.
Prokeep integrates with your other critical systems like ERPs and CRMs to help you sync contacts across all platforms and deliver automated text messages like order updates.
The Prokeep Mobile App lets you oversee communications between your employees and customers while you’re on the go. Plus, with automated away messages, you can set expectations for your customers and team on when texts should be handled.
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