Prokeep features

Internal Messaging

Need to ask a team member a question can’t get them on the phone? Create and share messages with team members within Prokeep to keep all of your communications centralized.

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Collaborative Communication for Teams

Internal Messaging lets team members quickly and easily message each other the same way they message customers — through Prokeep.  Centralize your communication so you and your team can more easily collaborate, get answers faster, and keep a searchable history for fact-checking while staying focused on customer conversations. 

Need to get a quick answer from another branch or back office? Internal Messaging in Prokeep connects your branches, back office, and those on the road so team members everywhere can be a part of the conversation. Pair this with the Prokeep Mobile App and bring outside sales to the counter so you can easily share information while keeping a record of all conversations and customer inquiries for future reference.

Top Advantages

Message across branches

Send messages to your colleagues at another branch to confirm inventory, share contact information, inform them of a delivery, or just say hi.

Share info faster

Whether it’s across branches, back office, or with an outside sales team member, Internal Messaging lets you ask and answer questions quickly within the same centralized platform you’re already using.

Provide more guidance

Empower your managers to message specific employees with guidance, answers, and information to facilitate training and betterment for a stronger customer team.

Other Key Advantages You’ll Love

User avatars & titles

Create an avatar for your profile that will appear next to your internal messages to help your team differentiate you from your customers.

Searchable conversations

Conversations will appear as internal threads in Prokeep search so info is documented for your convenience and reference.

Close conversation

Once your conversation with a team member has ended, you can close the thread to reduce clutter in your inbox without losing any of the details.

Use from your mobile phone

Internal Messaging features can all be accessed in the Prokeep Mobile App so you can communicate with your team away from the counter.

Notifications

Turn on desktop and mobile notifications so you will be alerted when a team member messages you.

Picture messaging

Send pictures to your team members to confirm things like serial numbers, part orders, inventory damage, etc. for easier communication.

Explore Other Features That Compliment Internal Messaging

Branch Texting

Let contractors send text messages to the same number they’ve been calling for years.

Learn more

Mobile App

Access Prokeep’s messaging platform from anywhere and on the go to snap and send pictures or simply respond to your customers faster.

Learn more

Messaging API

Connect other systems to Prokeep to trigger automated messages, sync contact data, and more.

Learn more

Internal Messaging

Message your co-workers in the shop or at another branch within Prokeep to keep conversations centralized, convenient, and documented.

Learn more

Announcements

Broadcast messages to all of your customers or curated lists to keep relevant contacts informed on promotions, events, and hours changes.

Learn more

Web Connect

Let customers submit questions and orders from any page on your website directly to the counter via Prokeep.

Learn more

Branch Texting

Let contractors send text messages to the same number they’ve been calling for years.

Learn more

Mobile App

Access Prokeep’s messaging platform from anywhere and on the go to snap and send pictures or simply respond to your customers faster.

Learn more

Messaging API

Connect other systems to Prokeep to trigger automated messages, sync contact data, and more.

Learn more

Internal Messaging

Message your co-workers in the shop or at another branch within Prokeep to keep conversations centralized, convenient, and documented.

Learn more

Announcements

Broadcast messages to all of your customers or curated lists to keep relevant contacts informed on promotions, events, and hours changes.

Learn more

Web Connect

Let customers submit questions and orders from any page on your website directly to the counter via Prokeep.

Learn more

Want to see Prokeep in action?

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