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Prokeep features
Internal Messaging
Need to ask a team member a question can’t get them on the phone? Create and share messages with team members within Prokeep to keep all of your communications centralized.
Internal Messaging lets team members quickly and easily message each other the same way they message customers — through Prokeep. Centralize your communication so you and your team can more easily collaborate, get answers faster, and keep a searchable history for fact-checking while staying focused on customer conversations.
Need to get a quick answer from another branch or back office? Internal Messaging in Prokeep connects your branches, back office, and those on the road so team members everywhere can be a part of the conversation. Pair this with the Prokeep Mobile App and bring outside sales to the counter so you can easily share information while keeping a record of all conversations and customer inquiries for future reference.
Top Advantages
Message across branches
Send messages to your colleagues at another branch to confirm inventory, share contact information, inform them of a delivery, or just say hi.
Share info faster
Whether it’s across branches, back office, or with an outside sales team member, Internal Messaging lets you ask and answer questions quickly within the same centralized platform you’re already using.
Provide more guidance
Empower your managers to message specific employees with guidance, answers, and information to facilitate training and betterment for a stronger customer team.
Other Key Advantages You’ll Love
User avatars & titles
Create an avatar for your profile that will appear next to your internal messages to help your team differentiate you from your customers.
Searchable conversations
Conversations will appear as internal threads in Prokeep search so info is documented for your convenience and reference.
Close conversation
Once your conversation with a team member has ended, you can close the thread to reduce clutter in your inbox without losing any of the details.
Use from your mobile phone
Internal Messaging features can all be accessed in the Prokeep Mobile App so you can communicate with your team away from the counter.
Notifications
Turn on desktop and mobile notifications so you will be alerted when a team member messages you.
Picture messaging
Send pictures to your team members to confirm things like serial numbers, part orders, inventory damage, etc. for easier communication.
Explore Other Features That Compliment Internal Messaging
Branch Texting
Let contractors send text messages to the same number they’ve been calling for years.
Let’s get in touch! Fill out this form with your contact info, and we’ll set up some time to give you a quick demo.
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