Business Texting

Distribution Teams Respond Faster to Texts from Customers

Prokeep Business Texting text-enables your existing branch phone number so your customers can text the same number they have called for years, and every message lands in a shared team inbox, not a personal cell phone.

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Say goodbye to missed calls and frustrated customers.
Say hello to fast and easy.

When a customer calls your branch and gets a busy signal, that order goes to the distributor down the street. Prokeep Business Texting gives contractors a text option on your existing number — so you capture every inbound request even when lines are full.

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Fast-track response time

Give customers and easier way to reach you and deliver faster response times with a centralized messaging inbox.
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Juggle more conversations

Save time and fulfill more orders by easily managing multiple text conversations in one inbox.
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Picture-perfect accuracy

Reduce errors by allowing customers to send picture messages of the part they need.

Your customers are ready for this. Are you?

90%

of contractors want the option to text their distributor.

95%

of texts are read within 90 seconds, ensuring immediate engagement.

88%

say picture messaging helps reduce errors by giving teams a clearer view of what customers need.

Transform your business with seamless texting

Prokeep's SMS platform for distributors helps you win more orders. No jumping between systems. No missed context. No lost quotes. Then let AI order optimization quicken the transaction. Every interaction moves the needle on speed, accuracy, and customer experience.

Unlike general-purpose business texting software, Prokeep is built specifically for distributors. Here's what sets it apart:

 

  • Centralized conversations: Text, email, fax, and chat all live in one shared inbox
  • Complete customer visibility: Every rep sees order history, past conversations, and prior quotes before responding
  • Faster follow-up: AI-powered order automation cuts quote time in half
  • Less mistakes: Nothing gets lost when every team member has the full context

The result: Counter and inside sales teams respond faster with accurate answers—turning speed into more won orders and happier customers.

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Business Texting replaces personal cell phones

Speak to your customers they way they want to hear from you, while taking the conversation off inside sales and counter teams' personal cell phones with Prokeep's AI-powered order engine

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Conversation History

Keep detailed records of all customer conversations in one place
See How It Works
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Preferred Routing

Customize workflows to make sure the right message gets to the preferred team member.
See How It Works
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Automated Order Updates

Keep customers in the loop on their orders without the added effort.
See How It Works

Customer success

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Case Studies

Concrete Construction Supply chooses Prokeep to fix customer communication

"Prokeep has really increased our communication, decreased our delivery times, and given us and our inside sales staff the ability to manage multiple customers at once rather than one phone call at a time. Which, ultimately, leads to more sales."

Read the Case Study
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Case Studies

Pomona Truck & Auto saves hours weekly with business texting

"It’s as quick as a text message… instead of tying somebody up on the phone for 90 seconds. Those 90 seconds over the course of a week, over the course of a month, it adds up. It keeps the guys engaged with the customers and not tied up doing simple tasks.”

Read the Case Study
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Case Studies

Carrier Enterprise improves customerexperience with business texting

"Customers love it. As soon as we tell them 'you can text us,' they're like 'oh yeah that's great!'  They're not sitting on the phone for 15 minutes on hold. They love it. Nothing but positive response."

Read the Case Study
Latest Content

Conversation Hub Resources

See how mobile communication is changing the game for distribution and what you can do today to start winning more business and streamlining operations. Check out more of Prokeep’s Conversation Hub features:

Frequently Asked Questions

  • Yes. Prokeep works with your current branch number so contractors text the same number they already know, and every message appears in your team's shared inbox.
  • Unlike general SMS platforms, Prokeep is connected to your ERP, shows conversation history alongside order history, and is designed specifically for wholesale distributors.
  • Quote requests get missed when customers text inside sales and counter reps’ personal phones. With a unified inbox, customers can still text a number, but the distributor can see all texts stored in one easy to access inbox.
  • Yes, Prokeep’s SMS platform lets you view one unified inbox, but answer a customer that texted you with a text in response. Reply quicker to serve your customers better with two-way texting.
  • Yes. Prokeep's shared inbox gives your entire team visibility into every customer conversation, so no message goes unanswered if someone is busy, out sick, or away from the counter. Anyone on the team can pick up where a colleague left off.
  • Beyond order confirmations, teams use Prokeep to send quotes, photos of products or parts, invoices, promotional offers, and order status updates all via text. Customers can reply back, keeping the full conversation in one thread.

 

Unlock the potential of streamlined communication

Discover how Prokeep can transform your customer relationships and drive your business success. Get started with a free trial today and we’ll schedule your personalized training.