Innovo, a popular logistics solution for distributors, has just announced its recent integration with customer experience management software, Prokeep. 

Optimizing delivery and solving tangible problems for distributors across HVAC, plumbing and electrical industries, Innovo compliments any ERP to tailor their solutions to individual distributor needs. Now alongside Prokeep, Innovo is working towards creating a more efficient workflow for their customers.

This innovative partnership, automatically notifies your customers of updates generated by Innovo, via text message through Prokeep. That way your team will no longer need to manually alert customers of delivery or order updates, and all customer communication will be located in Prokeep’s centralized, easily accessible dashboard.

Want to power up your delivery notifications with the Prokeep | Innovo integration? Get connected using this link: https://www.prokeep.com/integrations/innovo

About Innovo

Innovo provides a suite of mobile applications and web tools designed specifically to fit distributors’ ERPs and provide custom delivery solutions. Committed to serving the HVAC, electrical, and plumbing industries, Innovo is building a future of seamless workflow and optimized customer experiences as distributors grow their businesses. 

About Prokeep

Prokeep is an industry-leading customer experience management software connecting text, email, and fax into one business-owned, centralized workspace easily accessible from the counter computer or mobile phone. By streamlining communication, Prokeep cuts down work time and empowers distributors to serve their customers faster. 

Growing your business with automated order notifications

By utilizing an automated order notification system distributors will be able to notify customers of order status without taking the time to manually send updates. This reduces the potential for errors, cuts down on work time, and enables organizations to serve a wider scale of customers in a fraction of the time.  

Businesses commonly use this to streamline express pickup initiatives - automatically alerting customers of order drop-offs, cutting down work time. You can also use delivery notifications as a means of boosting accountability, keeping clean records that a customer has been notified of order status, preventing any miscommunications in the future. 

How the Prokeep | Innovo integration works

With an automated order update integration customers are kept in the loop with ease. Once connected, any delivery notifications generated by Innovo will be automatically sent to customers through Prokeep. This integration: 

• Keeps all customer communication centralized within Prokeep
• Eliminates the need for employees to manually send out updates
• Allows customers to respond to notifications and instantly be connected to a staff member

Connecting Innovo to Prokeep keeps the flow of information streamlined, cuts down on unnecessary work time, and creates a better experience for distribution customers.

Are you interested in connecting your technologies to optimize your workflow? Start your integration here!