Top Technologies to Digitalize Your Distribution Business
Top Technologies to Digitalize Your Distribution Business
-
No more missed calls or long hold times, say hello to fast and easy. Funnel all communication from text, email, fax, web chat, and team messaging into one easy-to-use workspace.
-
Create custom rules to make sure each message gets to the right person. If they’re not available, the message will default to your shared inbox for whoever is free to respond.
-
When a message is claimed by your team members it moves out of the shared inbox so that everyone knows the customer is being taken care of. Claimed a thread that needs to go to someone else? Transfer it to the right team member with ease.
-
Use picture messaging annotation to make sure you and your customer are on the same page so there is perfect accuracy when you place the order.
Long hold times & missed calls.
"Any company that's looking to have a leg up, that's looking to improve their customer service, their response time, and the clarity of their message - I would say you have to get Prokeep. It's excellent."
Order inaccuracies from mistranslation
“Being able to have that clear communication and being on the same page with the customer, it's probably helped us make more sales and keep more customers.”
Double-work & mismanaged orders
“Everybody is able to communicate with me much better, so I can get the parts ordered right the first time.”
Inconsistent customer experience
“Prokeep was able to centralize all of those disparate communication channels into a really simple, easy-to-use platform that was scalable for our organization.“
Business Texting
Give customers the option to text your business without learning a new number.
Customer success
Case Studies
Pomona chooses Prokeep for a better customer experience
"What we quickly learned is customers kind of preferred texting. They saw how quick the response time was."
Ryan Plowman, Owner
Case Studies
Carrier Enterprise fixes customer and team communication
“We use Prokeep every day to communicate with our technicians and contractors and it makes a lot of easy work for us because it's less time actually dedicated on the phones.”
Mark O'Hare, Sales Center Manager
Case Studies
Professional Flooring Supply Gets More Done with Centralized Messaging
“Prokeep is a very quick and easy way that allows for the communication to happen between our client and our people. And they can do it on their time and they can do it quickly.”
DJ Lee, President
What Does Digitalization Mean For Distributors?
Modern challenges have created new demands for distributors...
How Prokeep helps Distributors Increase Profits During High Inflation
Among the many modern struggles of today’s business...
How does technology increase profits during inflation?
The fluctuation in prices and revenue caused by inflation...
4 Ways Distributors Can Overcome Inflation
For distributors, the current record-breaking inflation...
What is Inflation? Distributor News
Today, inflation is one of the most pressing challenges...