Customers don’t stop working at 5 PM—and neither should your service. When orders only come through during staffed hours or on personal phones, you’re leaving revenue on the table. That’s why Prokeep users automate “Always Open” strategies that help them capture more sales, stop missing orders, improve the customer experience, and operate like a bigger team, without hiring one.
Here are three ways Prokeep helps leading distributors stay open, responsive, and in control.
1. Instant Auto-Replies for Inbound Messages
Today’s customers expect acknowledgment the moment they send a message. If they don’t get it, they assume it wasn’t received—and might text another supplier instead.
Prokeep lets you set up auto-replies for:
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- All inbound texts, emails, chats, or faxes
- Messages received outside of staffed hours
- Messages marked as "read" by your team
This means that even when your counter is closed, your customers still get an immediate response—like:
“Thanks for reaching out! A team member will follow up shortly.”
Result:
- Customers feel heard, not ignored
- Fewer repeat messages and call-ins
- Your team stays in control of follow-ups without rushing
2. Centralized Message Visibility
If messages are still coming into personal phones, your business isn’t fully protected—and your team is working with blind spots. Missed messages, duplicate replies, and inconsistent service all stem from one problem: scattered communication.
Prokeep centralizes messages across all channels into one shared inbox.
- No more personal numbers
- No more "Did anyone reply to this?"
- Full visibility across your whole team
Every text, email, and chat is logged, searchable, and accessible—whether the original rep is at lunch, off shift, or out for the day.
Result:
- No more missed orders
- Consistent service from any rep
- Team-wide accountability and transparency
3. Route After-Hours Messages to Your Prokeep Dashboard—Not Personal Phones
One of the most significant risks in distribution today? Customer messages getting lost on personal phones or forgotten in a weekend text thread. When customers reach out after hours, their messages shouldn’t depend on whether someone remembers to check their phone in the morning.
With Prokeep, all after-hours messages go straight to your shared business dashboard—so they’re visible, trackable, and ready to act on when your team arrives.
No more:
- Messages buried in personal inboxes
- Missed orders due to no follow-up
- Gaps in service when someone's off shift
Instead, your team sees a full queue of overnight messages as soon as the day starts.
Result:
- Orders never fall through the cracks
- Messages don’t get lost or siloed
- You’re first to respond—and first to win the sale
Bottom line:
With just a few simple Prokeep automations, you can serve faster, drive more sales, and create a standout customer experience—starting today.
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