Whether it’s tracking down specs, confirming compatibility, or identifying a hard-to-find part, technical support is a huge part of how distributors add value. But without the right tools, that support is often slowed down by scattered messages, missing context, and constant back-and-forth.
Prokeep helps your team respond faster and more accurately by putting everything—messages, images, documents, and team communication—in one place.
Here’s how Prokeep makes technical support easier, faster, and more scalable.
Receive Photos, Specs, and Jobsite Info Instantly
What to fix:
- Long phone calls trying to describe parts or problems
- Confusion from vague descriptions or incorrect part numbers
- Reps needing to “just come take a look” in person
How:
- Customers can text or email pictures, PDFs, and notes directly into Prokeep’s shared inbox
Result:
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- Your team sees exactly what the customer sees—so you can identify the issue and recommend the right solution the first time
Keep the Whole Conversation—and File History—in One Place
What to fix:
- Support details trapped in individual inboxes or sticky notes
- Lost messages that force the customer to repeat themselves
- No visibility into past support requests or ongoing issues
How:
- Prokeep automatically logs all customer messages, documents, and conversations in a single thread tied to their profile
Result:
- Anyone on your team can jump in and help—without starting from scratch
Loop in Internal Experts Without Delaying the Response
What to fix:
- Reps having to chase down technical experts by phone or in person
- Customers waiting while answers get passed between departments
- Lack of transparency when tickets get escalated
How:
- Prokeep lets you tag in teammates instantly or assign messages for follow-up—so the right expert sees the request and can respond directly
Result:
- Faster collaboration and fewer handoffs, so your customer gets answers without the wait
Share Documentation and Job-Specific Recommendations Easily
What to fix:
- Customers asking for SDS sheets, install guides, or spec docs
- Reps emailing files separately with no message history
- Missing follow-through on document requests
How:
- Attach files directly in your Prokeep message thread, keeping everything tied to the conversation
Result:
- A clean, professional customer experience—and no more digging for documents after the fact
Bottom line: Technical Support That’s Fast, Accurate, and Easy to Scale
When customers need answers, they need them fast. Prokeep gives your team the tools to respond quickly, collaborate internally, and provide the kind of technical support that builds loyalty—and wins business.
Let’s talk.
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