Customer Stories

How Prokeep Helps You Reinforce Sales-Driving Behaviors at the Counter

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Your counter team is busy every day, but without visibility into the behaviors that actually drive revenue, great performance goes unnoticed and unscaled. When reps don’t know what success looks like—or don’t get credit for doing it—consistency and motivation slip.

Prokeep helps operations leaders build a repeatable, high-performance culture by making key behaviors visible, measurable, and easy to coach.
No more micromanaging. No more missed opportunities to recognize what’s working.

Here’s how Prokeep helps distributors reinforce the right actions—without overhauling your team:

1. Make High-Impact Behaviors Easy to Spot

The Problem: Managers and team leads often rely on gut feel or hearsay to recognize rep performance. That means proactive behaviors—like follow-ups, helpful messages, or accurate order handling—can go unnoticed. And if reps don’t know what’s rewarded, they won’t keep doing it.

Prokeep’s Solution:
Prokeep automatically tracks and centralizes customer communication, giving managers visibility into message volume, follow-ups, photo usage, and more. You can quickly see which reps are consistently taking the right actions across every location.

Result: 

  • Managers know who’s moving the needle
  • Reps understand what behaviors earn recognition
  • Great performance becomes visible and repeatable
"The biggest day-to-day difference that Prokeep brings to the table is visibility into the channel... Businesses need to have a better understanding of where their customers are reaching out to them and how the business is performing in those channels with that customer.... Prokeep gave you that visibility, and gave managerial oversight." - Chris Moon, General Operations Manager, Ideal Supply

2.  Tie Recognition to Actions That Drive Orders

The Problem:
 Incentives are often tied to lagging indicators—like total sales volume—without connecting to the behaviors that lead to those outcomes. That means representatives might get rewarded for luck or territory, rather than effort or service quality.

Prokeep’s Fix:
By capturing every sales-driving interaction (from quotes to order follow-ups), Prokeep lets you reward the actions that actually drive revenue and customer satisfaction. It’s easy to build lightweight incentive programs around real-time activity you can see.

The Outcome:

  • Rewards are based on trackable, repeatable behaviors
  • Reps are motivated to follow up, re-engage, and message more often
  • Everyone has a clear path to top performance

3. Build a Coaching Culture That Scales Across Locations

The Problem:

 Great reps develop great habits—but if those habits stay isolated at one branch or never get shared, the rest of the team stays stuck. Without shared visibility, coaching becomes inconsistent and reactive.

Prokeep’s Fix:
 With a centralized view of team activity, Prokeep lets managers highlight wins, share message examples, and coach using real customer interactions. No more guesswork—just actionable insights your whole team can learn from.

The Outcome:

  • Coaching becomes real-time and rooted in actual behavior
  • High performers become examples for the rest of the team
  • Performance lifts across every branch—not just a few

 "If I don't know there's an issue, then I can't help to resolve it. That changed with Prokeep.  It’s about the visibility of what the challenges are that a given team is facing, so that I can step in where I need to or stay out of the way if I can, to help things move as effectively as possible.” - DJ Lee, President, Professional Flooring Supply.

Bottom line: Great Performance Starts with Visibility

You can’t fix what you can’t see—and you can’t scale what you don’t reinforce. Prokeep helps you recognize what’s working, reward it, and build it into your team’s daily rhythm. That means more consistent behavior, more confident reps, and more revenue—one great interaction at a time.

Prokeep enables you to serve faster, drive more sales, and create a standout customer experience—starting today. Want to learn more? Book a demo!

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Key Highlights

  • 1. Make High-Impact Behaviors
    Easy to Spot
  • 2. Tie Recognition to Actions
    That Drive Orders
  • 3. Build a Coaching Culture
    That Scales Across Locations