You're not alone if you haven’t heard from some of your regular customers in months. Every distributor has customers who drop off the radar, but letting those accounts stay dormant is a missed revenue opportunity.
The good news? Reactivating them doesn’t require a big campaign. With Prokeep, just a few simple workflows can turn lapsed buyers into active, loyal customers again—without pulling your team away from the counter.
Here’s how top-performing Prokeep users are reactivating dormant accounts today:
Before you can win customers back, you need to know who’s gone quiet. But for most teams, digging up that info is a hassle—unless you’re using Prokeep.
With Prokeep, every message, order conversation, and interaction with the customer is stored. That means you can easily:
Result: With centralized visibility, your team has a clear roadmap of who to re-engage—and where the untapped revenue lives.
Once you’ve identified dormant customers, the next step is simple: reach out.
Prokeep makes personalized outreach easy—right from your shared inbox. No switching tools. No lost messages. No duplicate replies. Just fast, relevant reactivation messages that get noticed.
With Prokeep, you can:
How:
Send a simple message; “Hey James—noticed we haven’t heard from you in a bit. We’ve got a 20% discount on water heaters this week. Let me know if you need anything!”
Result: A well-timed, personal message reminds your customer why they worked with you in the first place—without making them feel like a sales target.
Sometimes customers go dormant not because they’re unhappy—but because your process was harder than a competitor’s. Maybe they had to call in and wait. Maybe no one responded quickly. Maybe they weren’t sure if their message went through.
With Prokeep, doing business with your team is simple, fast, and frustration-free.
Prokeep consolidates every customer communication—text, email, fax, web chat—into a shared, visible inbox your whole team can access. That means:
How:
Prokeep connects all your communication channels so customers can choose how they want to do business, and anybody from the team can jump in and respond.
Bottom line:
Prokeep enables you to serve faster, drive more sales, and create a standout customer experience—starting today. Want to learn more? Book a demo!
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