Speed equals sales. The quicker you respond to customers, the more likely you are to win the order and their loyalty. But your team juggles calls, texts, counter traffic, and operations all day. That’s where Prokeep’s built-in automations bridge the gap, helping you serve faster without adding to your workload.
Here are three easy ways Prokeep users are automating today:
1. Instant Auto-Replies for Inbound Messages
When customers send a message, they want instant reassurance that it’s been received—and with Prokeep, you can deliver that confirmation automatically, without adding work for your team.
Prokeep’s instant auto-replies let customers know their message is in the queue and being handled, giving them peace of mind while freeing up your team to respond without the stress of follow-up calls.
Automate:
- Inbound messages received
- Inbound messages viewed by the team
How:
Prokeep automatically sends a notification that the message has been received and read:
"A member of our team has read your message."
Result: Customers feel confident they’ve been heard—reducing call-ins and frustration—while giving your team breathing room to respond.
2. Real-Time Order Updates via Text
Keeping customers informed about their orders is essential—but doing it manually eats up time and increases the chance for errors or delays. With Prokeep, you can automate order status updates directly through text, giving customers real-time visibility while taking pressure off your team.
Automate:
- Order confirmation
- Ready for pickup
- Shipped / en route
- Backorder updates
How:
When integrated with your ERP, you can trigger Prokeep to automatically send order status updates, keeping customers informed while reducing the lift on your team.
Result: Fewer “Where’s my order?” calls, a smoother customer experience, and more time back for your team.
3. Timely Follow-Up Nudges
Sometimes, a well-timed reminder is all it takes to drive the next sale. But relying on your team to manually follow up on quotes or reorder cycles isn’t scalable. Prokeep makes it easy to stay proactive by automating personalized follow-up nudges that keep you top of mind—without anyone needing to remember.
Automate:
- Reorder reminders
- Unfinished quotes
- Post-sale follow-ups for seasonal/consumable items
How:
Schedule personalized text or email nudges from Prokeep to encourage repeat business, without anyone having to remember.
Result: More sales opportunities, stronger customer retention, and a proactive selling workflow.
Bottom line:
With just a few simple Prokeep automations, you can serve faster, drive more sales, and create a standout customer experience—starting today.
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