Is it possible for a business to start curbside delivery in two days or less? The answer is yes!
One of the lessons learned from the COVID-19 pandemic was that businesses could make changes quickly – even overnight – as long as employees understand the why behind the change.
“Why do we need to implement curbside if we’re under quarantine?” was a question some employees may have asked their business leaders. And the answer may well have been to continue providing exceptional service to essential workers who provide vital services.
Jack Carrere, Co-founder of Prokeep, shared a real story of a distributor implementing curbside service over a weekend. He told the story in a live panel discussion hosted by HARDI and led by Kyle Gargaro, Editor-in-Chief of ACHR News. The panel included leaders from American Refrigeration Supplies and Thrifty Supply Inc. Watch the video clip below to hear more from Carrere on the story behind how the distributor made the pivot.
How can you start your curbside service over a weekend? Here are six best practices we’ve discovered and are sharing with you.
When your team expands or your messaging needs change you can add more users to your Prokeep with just a few clicks.
Use custom replies to help you keep the conversation going with a click of the mouse.
No more “did you get that?” Customers will know that their messages have been received by your branch, and when your sales rep is on the conversation.
Keep your customers up to date by letting them know that your response time may be delayed for holidays or weekends.
Give important people the access they need to ensure everyone is operating at maximum efficiency.
After a quick file import, you can start texting your customers in seconds.