Prokeep for Mack Distribution Teams Decisiv Integration

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Why Mack Dealers

Alerts are firing. Prokeep makes sure the conversation that follows makes it back into Decisiv.

When the GuardDog alerts are followed up with a personal phone call, it never makes it into Decisiv. That means if the repair is disputed, or a part comes back wrong, nobody can find what was said or when, because the most critical communication in the service event existed entirely outside the system.

Prokeep connects directly to Decisiv, the system where the Case lives, the parts request gets created, and the RO closes. When that connection is live, the conversation makes it into the Case, the parts request makes it to the counter, and the selling time makes it back to your team.

Every customer conversation attaches to the Case automatically.

All conversations route through Prokeep and attach to the active Decisiv Case, before the RO opens, during the repair, and after it closes. No screenshot upload; no rep trying to remember what was agreed to. Everything right where you need it, whenever you need it.

Parts requests route from Decisiv to the Parts queue automatically, and status syncs back

The tech creates a parts request in the active Decisiv Case. It routes directly into the Parts team's Prokeep queue with the Case attached. Status syncs back to Service automatically. No phone call between bays, no sticky note at shift change, no request that got buried when an unplanned job reshuffled the uptime bay schedule. For Certified Uptime Dealers, this is the specific failure point the standard was built to prevent.

Selling time comes back

Every inbound status call, every parts request relayed by phone, every follow-up that depended on someone remembering, that's time your team is spending on coordination instead of closing orders. When those handoffs run automatically, that time comes back. A 5-rep operation that recovers 3 hours per rep per week drives roughly $60k back through proactive service reminders, upsells, and more.

Pilot Customer · Q1 2026 | Bruckner's Truck & Equipment piloted the integration.
“We didn’t need another tool, we needed the tools we already use to talk to each other. Since the integration went live, the manual work we were doing to sync conversations from Prokeep to Decisiv has disappeared. We now have expanded abilities we never had with Decisiv alone; we can send a conversation to multiple Decisiv Cases, which is a huge time saver over updating several fleet units that were discussed in one conversation. It has also never been easier to take and attach pictures to Decisiv Case, all while maintaining crystal clear transparency with our customers.” - Glenn "Clay" Claiborne, Sr. Corporate Service Manager

Better Communication Records
No more missing context. Every conversation around a case in one place.

When a Service event begins in Decisiv, it often lacks the full picture. Conversations that happened before the case started or after it closed live in emails, texts, or on sticky notes.

With the Prokeep + Decisiv integration, every message, photo, and approval about that Service is automatically captured and saved to the Decisiv Case file. That means context and accuracy are built in. No more hunting through inboxes or missing details that slow down the job.

Automated Service Reminders | Coming soon
No downtime for your customers. No downtime between revenue.

When a truck breaks down because it was late for service, that's bad for their business and for yours. Staying proactive means staying profitable.

Using mileage and time-based triggers in Decisiv, Prokeep automatically sends text reminders to customers when their trucks are due for maintenance or service. Your customers stay on the road and you turn routine service into reliable, recurring revenue.

of Decisiv users had at least one stuck order last week

of Decisiv users lose 1 to 8 hours per week chasing internal updates

of Decisiv users run 3 to 6 other systems alongside it

of customers call in at least once for a repair status update

per day in downtime cost when a customer's truck is in your bay

General Managers, Owners & Operations Directors

The last thing you need is a team burning hours on coordination that should be automatic. Prokeep connects to Decisiv so the operation runs cleaner: fewer gaps, fewer dropped handoffs, and steady revenue growth, even in a down market.

Service Directors, Service Advisors & Service Managers

Prokeep connects to Decisiv so fleet manager updates fire automatically, Parts gets what they need without a phone call, and you spend less time chasing and more time moving orders. When a GuardDog alert turns into a bigger job, every open Case still has a live parts thread running. The backlog doesn't build silently.

Parts Directors & Parts Managers

Parts requests shouldn't be status checks. Prokeep + Decisiv changes the equation: requests come into your queue with the Case attached, status updates sync back automatically, and every conversation about an order lives in one place.

Case Studies

Truckworx sells out inventory using Prokeep's SMS Marketing

"A 3-second message is a lot quicker than picking up the phone and calling and then possibly getting stuck on the phone for 10 or 15 minutes."

Read the Full Story

Soft new-truck sales mean fixed ops has to carry more revenue

Every stalled order and missed follow-up has a bigger impact on your bottom line than it did two years ago. Connected systems aren't a nice-to-have. They protect your margin.

Stretched teams can't afford to lose hours to coordination

The structural technician shortage isn't going away. Your team needs to spend its limited hours on the work that moves trucks through the bay, not chasing internal status updates or relaying parts requests by memory.

Fleet managers go to whoever answers first

A truck-down fleet manager calling for a status update isn't loyal to your brand. They're loyal to whoever responds in the next 15 minutes. If your team is still searching for the answer, the next dealer is already giving it, and SLA penalties are already adding up.