Prokeep + Decisiv Integration | Connect Service and Parts Teams

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“Our Parts and Service teams are always chasing each other for updates.”

Now: Prokeep + Decisiv connect both sides in one workflow, so every parts request and update stays synced automatically, no follow-ups needed.

“We lose track of customer messages once the service case is closed.”

Now: Every conversation, photo, and approval before and after service is saved to the Decisiv Case. Making for complete history, and zero hunting.

“When trucks miss maintenance, they lose thousands in downtime, and we lose business.”

Now: Prokeep + Decisiv automate maintenance reminders so customers stay ahead of breakdowns, protect their uptime, and you keep revenue moving.

“We’re losing time and revenue because our systems don’t talk to each other.”

Now: Prokeep + Decisiv connect your Service and Parts workflows, giving every team shared context, clear communication, and faster results for customers.

Use Case 1: Better Communication Records

No more missing context. Every conversation around a case in one place.

When a Service event begins in Decisiv, it often lacks the full picture. Conversations that happened before the case started, or after it closed, live in emails, texts, or on sticky notes.

With the Prokeep + Decisiv integration, every message, photo, and approval about that Service is automatically captured and saved to the Decisiv Case file. That means context and accuracy are built in. No more hunting through inboxes or missing details that slow down the job.

Benefits

Centralized communication across teams

Complete visibility into every service event

Faster turnaround and fewer mistakes

Requests never sit unread or lost in queues

Faster coordination between Service and Parts

Less downtime and higher customer satisfaction

Use Case 3: Automated Service Reminders | Coming Soon

No downtime for your customers. No downtime between revenue.

When a truck breaks down because it was late for service that's bad for their business, and for yours. Staying proactive means staying profitable.

Using mileage and time-based triggers in Decisiv, Prokeep automatically sends text reminders to customers when their trucks are due for maintenance or service. Your customers stay on the road and you turn routine service into reliable, recurring revenue.

Benefits

More scheduled services and repeat orders

Reduce costly downtime for your customers

Build stronger, proactive relationships