Three to six systems. One repair. A whole lot of lost time.

Most commercial vehicle dealers are running a stack of disconnected tools to manage a single repair, and the gap between service, parts, and the customer conversation is where revenue, time, and trust quietly disappear. Texts never make it to the case. Parts requests get stuck in voicemail. Follow-ups live on personal phones. Bruckner's closed that gap by connecting the two tools their team already trusts.

In this 45 minute session, you'll learn:

• Where the time really goes. The hidden cost of texts that never reach the case, parts requests stuck in voicemail, and follow-ups lost in personal phones, and why most dealers underestimate it.

• The "aha" moment. Why the answer wasn't another tool, but a connection between the two your team already trusts: Decisiv and Prokeep.

• How the integration works in practice. A live walkthrough of the two capabilities now available, plus what's coming next on the joint product roadmap.

• What changed at Bruckner's. A candid conversation on what rollout looked like across their service centers, what advisors and parts counter staff are saying now, and the numbers that moved.

• What it means for your dealership. The questions every service GM should be able to answer about their communication workflow, and how to know if this integration is a fit for your operation.

Your hosts bring the full picture:

• Tracy Osborne | Service Manager | Bruckner's Truck & Equipment. The real-world proof point. Tracy will walk through what changed at Bruckner's once Decisiv and Prokeep started talking to each other, what their service and parts staff are saying now, and what other dealers should know before rolling it out.

• Rob Ziemba | VP of Marketing | Decisiv. Decisiv is the service relationship management platform powering case management for commercial vehicle dealers. Rob will share why Decisiv built this integration with Prokeep and what it unlocks for dealers managing fleet service at scale.

• Luke Marshall | Director of Partnerships | Prokeep. Luke leads partner integrations at Prokeep. He'll walk through the two capabilities now live between Decisiv and Prokeep, what's coming next on the joint roadmap, and how dealers can get connected.

• Brooks Young | Director of Marketing | Prokeep. Prokeep is the AI-powered order engine that centralizes every customer conversation and order into one shared platform. Brooks will moderate the conversation and connect the dots between what Bruckner's is seeing and what other dealers can take from it.