Prokeep for HINO Distribution Teams Decisiv Integration

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Why Hino Dealers

Prokeep keeps every conversation where you need it, so your team can move fast.

Hino dealers are running a federally mandated emissions modification program on top of their full normal service load. Each job requires 7–10 hours of labor, precise parts coordination, and a customer who needs proactive communication about timing. When those updates depend on someone remembering to send them, and parts requests travel by phone call or sticky note, the workflow breaks down exactly where it can't afford to.

That's not a people problem. It's a systems problem.

Prokeep centralizes every customer conversation, routes parts requests automatically, and fires outbound updates before the customer thinks to ask. When that's running, the appointments get scheduled, the parts get to the counter, and the selling time gets back to your team.

Parts requests that reach the counter without a phone call

When a customer needs a repair, your team responds immediately, no phone calls between bays, no requests relayed by memory. Instead, service submits, and it goes directly to Parts with the job details already attached. Status syncs back automatically. Faster responses, every time, without your team working harder.

Every conversation automatically on record

Before the appointment is booked, during the repair, and after it closes, every customer message saves directly to the right job. No personal phones. No buried inboxes. When a customer calls asking where their truck is, anyone on your team pulls up the full picture in seconds. No more "I thought someone else handled it.

Time your team gets back, without adding headcount

When manual tasks are automated, your team has time to sell proactively. A 5-rep operation recovering 3 hours per rep per week puts roughly $60,000 a month back into billable selling time. A 20-rep operation is closer to $240,000. No new hires. No process overhaul. Just the time that was already there, freed up.

Pilot Customer · Q1 2026 | Bruckner's Truck & Equipment piloted the integration.
“We didn’t need another tool, we needed the tools we already use to talk to each other. Since the integration went live, the manual work we were doing to sync conversations from Prokeep to Decisiv has disappeared. We now have expanded abilities we never had with Decisiv alone; we can send a conversation to multiple Decisiv Cases, which is a huge time saver over updating several fleet units that were discussed in one conversation. It has also never been easier to take and attach pictures to Decisiv Case, all while maintaining crystal clear transparency with our customers.” - Glenn "Clay" Claiborne, Sr. Corporate Service Manager

Better Communication Records
No more missing context. Every conversation around a case in one place.

When a Service event begins in Decisiv, it often lacks the full picture. Conversations that happened before the case started or after it closed live in emails, texts, or on sticky notes.

With the Prokeep + Decisiv integration, every message, photo, and approval about that Service is automatically captured and saved to the Decisiv Case file. That means context and accuracy are built in. No more hunting through inboxes or missing details that slow down the job.

Automated Service Reminders | Coming soon
No downtime for your customers. No downtime between revenue.

When a truck breaks down because it was late for service, that's bad for their business and for yours. Staying proactive means staying profitable.

Using mileage and time-based triggers in Decisiv, Prokeep automatically sends text reminders to customers when their trucks are due for maintenance or service. Your customers stay on the road and you turn routine service into reliable, recurring revenue.

of Decisiv users had at least one stuck order last week

of Decisiv users lose 1 to 8 hours per week chasing internal updates

of Decisiv users run 3 to 6 other systems alongside it

of customers call in at least once for a repair status update

per day in downtime cost when a customer's truck is in your bay

General Managers, Owners & Operations Directors

You are running high service volume with a hard timeline attached. The last thing you need is your team burning hours on coordination that should be automatic. Prokeep connects to Decisiv so the operation runs at the pace the work requires: every handoff automatic, every customer proactively reached, every job moving without someone having to push it.

Service Directors, Service Advisors & Service Managers

You are moving more volume through the lane right now, precision repair work on top of your normal load, with customers actively waiting to get their trucks back. Prokeep connects to Decisiv so appointment scheduling goes out automatically, Parts gets what they need without a phone call, and every customer update fires before they think to ask.

Parts Directors & Parts Managers

Precision repair work means coordinating precision parts. Prokeep + Decisiv changes the equation: requests come into your queue with the Case attached, status updates sync back automatically, and every conversation about an order lives in one place. No slips at the counter. No requests that disappear at shift change.

Case Studies

Truckworx sells out inventory using Prokeep's SMS Marketing

"A 3-second message is a lot quicker than picking up the phone and calling and then possibly getting stuck on the phone for 10 or 15 minutes."

Read the Full Story

85% of eligible vehicles must be modified within the federally set deadline

Scheduling throughput and customer communication are now direct compliance levers, not just efficiency metrics. Every missed appointment notification and every parts request that stalls mid-handoff is a vehicle that does not get completed on time.

Precision service work running on top of your full normal service load

Each modification job requires 7 to 10 hours of dealer labor. That volume is running alongside your regular service lane. Teams that are still running coordination on memory and phone calls cannot absorb both without dropping handoffs.

Owner-operators have a long memory for which dealers came through

Hino customers are heavily owner-operator and small fleet. High contact volume, low tolerance for friction. The dealers who reach out first, update proactively, and never make a customer call twice are the ones they return to when the next truck needs service.