Prokeep for TICO Distribution Teams Decisiv Integration

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Why TICO Dealers

Prokeep keeps every conversation where you need it, so your team can move fast.

TICO dealers are running some of the highest-stakes service environments in the network. A yard truck down in a 24/7 distribution center or port facility backs up dock doors within the hour. Each job requires fast parts coordination, proactive customer communication, and a workflow that holds even when an unexpected repair reshuffles the entire bay. When updates depend on someone remembering to send them, and parts requests travel by sticky note, the operation breaks down exactly where it can't afford to.

That's not a people problem. It's a systems problem.

Prokeep centralizes every customer conversation, routes parts requests automatically, and fires outbound updates before the fleet manager thinks to ask. When that's running, the trucks get moving, the parts get to the counter, and the selling time gets back to your team.

Parts requests that reach the counter without a phone call

When a customer needs a repair, your team responds immediately, no phone calls between bays, no requests relayed by memory. Instead, service submits, and it goes directly to Parts with the job details already attached. Status syncs back automatically. Faster responses, every time, without your team working harder.

Every conversation automatically on record

Before the appointment is booked, during the repair, and after it closes, every customer message saves directly to the right job. No personal phones. No buried inboxes. When a customer calls asking where their truck is, anyone on your team pulls up the full picture in seconds. No more "I thought someone else handled it."

Time your team gets back, without adding headcount

When manual tasks are automated, your team has time to sell proactively. A 5-rep operation recovering 3 hours per rep per week puts roughly $60,000 a month back into billable selling time. A 20-rep operation is closer to $240,000. No new hires. No process overhaul. Just the time that was already there, freed up.

Pilot Customer · Q1 2026 | Bruckner's Truck & Equipment piloted the integration.
“We didn’t need another tool, we needed the tools we already use to talk to each other. Since the integration went live, the manual work we were doing to sync conversations from Prokeep to Decisiv has disappeared. We now have expanded abilities we never had with Decisiv alone; we can send a conversation to multiple Decisiv Cases, which is a huge time saver over updating several fleet units that were discussed in one conversation. It has also never been easier to take and attach pictures to Decisiv Case, all while maintaining crystal clear transparency with our customers.” - Glenn "Clay" Claiborne, Sr. Corporate Service Manager

Better Communication Records
No more missing context. Every conversation around a case in one place.

When a Service event begins in Decisiv, it often lacks the full picture. Conversations that happened before the case started or after it closed live in emails, texts, or on sticky notes.

With the Prokeep + Decisiv integration, every message, photo, and approval about that Service is automatically captured and saved to the Decisiv Case file. That means context and accuracy are built in. No more hunting through inboxes or missing details that slow down the job.

Automated Service Reminders | Coming soon
No downtime for your customers. No downtime between revenue.

When a truck breaks down because it was late for service, that's bad for their business and for yours. Staying proactive means staying profitable.

Using mileage and time-based triggers in Decisiv, Prokeep automatically sends text reminders to customers when their trucks are due for maintenance or service. Your customers stay on the road and you turn routine service into reliable, recurring revenue.

of Decisiv users had at least one stuck order last week

of Decisiv users lose 1 to 8 hours per week chasing internal updates

of Decisiv users run 3 to 6 other systems alongside it

of customers call in at least once for a repair status update

per day in downtime cost when a customer's truck is in your bay

General Managers, Owners & Operations Directors

3PL and port accounts are won and kept on service reliability. Prokeep makes the operation run at the pace the environment demands: fewer gaps, fewer dropped handoffs, and steady revenue growth even in a down market. For Decisiv users, the native integration tightens things further. If not, Prokeep still solves the core problem.

Service Managers & Service Advisors

Prokeep centralizes every customer and internal conversation so fleet manager updates fire automatically, Parts gets what they need without a phone call, and you spend less time chasing and more time moving orders. When an unexpected repair ties up the bay and the day's schedule shifts, every other open order still has a live parts thread running.

Parts Directors & Parts Managers

Parts requests shouldn't be status checks. Prokeep routes requests directly into your queue with the case context attached. Status syncs back automatically. Every conversation about an order lives in one place. No slips at the counter. No requests that disappear at shift change while a yard truck sits waiting.

Case Studies

Truckworx sells out inventory using Prokeep's SMS Marketing

"A 3-second message is a lot quicker than picking up the phone and calling and then possibly getting stuck on the phone for 10 or 15 minutes."

Read the Full Story

Soft new-truck sales mean fixed ops has to carry more revenue

Every stalled order and missed follow-up hits harder than it did two years ago. Connected systems aren't a nice-to-have. They protect your margin.

Stretched teams can't afford to lose hours to coordination

The structural technician shortage isn't going away. Your team needs to spend its limited hours on the work that moves trucks through the bay, not chasing internal status updates.

A yard truck down in a DC waits for whoever answers first

A fleet manager with dock doors backing up isn't loyal to your brand. They're loyal to whoever responds in the next 15 minutes. If your team is still searching for the answer, the next dealer is already giving it.