Prokeep for Isuzu Distribution Teams Decisiv Integration

Support Request a Demo

Why Isuzu Dealers

Decisiv tracks the repair order. Prokeep captures the conversations that keep it moving.

When updates rely on reps remembering, and communication occurs over a personal phone call, customer records never make it into Decisiv. That means if the repair is disputed, or a part comes back wrong, nobody can find what was said or when, because the most critical communication in the service event existed entirely outside the system.

For PSMP customers who prepaid for service priority, the missing layer is more than an inconvenience; it means the promised priority standard won’t be met. Prokeep closes that gap without adding a new tool, powering your team with complete customer records, faster parts requests, and automated service reminders.

Every customer conversation is automatically attached to the case.

All conversations route through Prokeep and attach to the active Decisiv Case, before the RO opens, during the repair, and after it closes. No screenshot upload; no rep trying to remember what was agreed to. The full thread is already in the Case.

Parts requests route from Decisiv to the Parts queue automatically, and status syncs back

The tech creates a parts request in the active Decisiv Case. It routes directly into the Parts team's Prokeep queue with the Case attached. Status syncs back to the Service automatically. No phone call between bays, no sticky note at shift change, no request that got buried when an unplanned job reshuffled the uptime bay schedule. That means PSMP customers get priority service every time.

Selling time comes back

Every inbound status call, every parts request relayed by phone, every follow-up that depended on someone remembering, that's time your team is spending on coordination instead of closing orders. When those handoffs run automatically, that time comes back. A 5-rep operation that recovers 3 hours per rep per week drives roughly $60k back through proactive service reminders, upsells, and more.

Pilot Customer · Q1 2026 | Bruckner's Truck & Equipment piloted the integration.
“We didn’t need another tool, we needed the tools we already use to talk to each other. Since the integration went live, the manual work we were doing to sync conversations from Prokeep to Decisiv has disappeared. We now have expanded abilities we never had with Decisiv alone; we can send a conversation to multiple Decisiv Cases, which is a huge time saver over updating several fleet units that were discussed in one conversation. It has also never been easier to take and attach pictures to Decisiv Case, all while maintaining crystal clear transparency with our customers.” - Glenn "Clay" Claiborne, Sr. Corporate Service Manager

Better Communication Records
No more missing context. Every conversation around a case in one place.

When a Service event begins in Decisiv, it often lacks the full picture. Conversations that happened before the case started or after it closed live in emails, texts, or on sticky notes.

With the Prokeep + Decisiv integration, every message, photo, and approval about that Service is automatically captured and saved to the Decisiv Case file. That means context and accuracy are built in. No more hunting through inboxes or missing details that slow down the job.

Automated Service Reminders | Coming soon
No downtime for your customers. No downtime between revenue.

When a truck breaks down because it was late for service, that's bad for their business and for yours. Staying proactive means staying profitable.

Using mileage and time-based triggers in Decisiv, Prokeep automatically sends text reminders to customers when their trucks are due for maintenance or service. Your customers stay on the road and you turn routine service into reliable, recurring revenue.

of Decisiv users had at least one stuck order last week

of Decisiv users lose 1 to 8 hours per week chasing internal updates

of Decisiv users run 3 to 6 other systems alongside it

of customers call in at least once for a repair status update

per day in downtime cost when a customer's truck is in your bay

General Managers, Owners & Operations Directors

The last thing you need is a team burning hours on coordination that should be automatic. Prokeep connects to Decisiv so the operation runs cleaner: fewer gaps, fewer dropped handoffs, and steady revenue growth, even in a down market.

Service Directors, Service Advisors & Service Managers

Your PSMP customers pre-paid for priority service. Prokeep connected to Decisiv means outreach fires automatically, confirmations go out without a manual step, and the priority they paid for is something they actually feel.

Parts Directors & Parts Managers

Parts requests shouldn't be status checks. Prokeep + Decisiv changes the equation: requests come into your queue with the Case attached, status updates sync back automatically, and every conversation about an order lives in one place.

Case Studies

Truckworx sells out inventory using Prokeep's SMS Marketing

"A 3-second message is a lot quicker than picking up the phone and calling and then possibly getting stuck on the phone for 10 or 15 minutes."

Read the Full Story

Soft new-truck sales mean fixed ops has to carry more revenue

Every stalled order and missed follow-up has a bigger impact on your bottom line than it did two years ago. Connected systems aren't a nice-to-have. They protect your margin.

Stretched teams can't afford to lose hours to coordination

The structural technician shortage isn't going away. Your team needs to spend its limited hours on the work that moves trucks through the bay. Not chasing internal status updates.

Owner-operators go to whoever answers first

A truck-down owner-operator calling for a status update isn't loyal to your brand. They're loyal to whoever responds in the next 15 minutes. If your team is still searching for the answer, the next dealer is already giving it.