Prokeep for Distribution for Paccar Kenworth and Peterbilt

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Pilot Customer · Q1 2026 Bruckner's Truck & Equipment piloted the integration.

“We didn’t need another tool, we needed the tools we already use to talk to each other. Since the integration went live, the manual work we were doing to sync conversations from Prokeep to Decisiv has disappeared. We now have expanded abilities we never had with Decisiv alone; we can send a conversation to multiple Decisiv Cases, which is a huge time saver over updating several fleet units that were discussed in one conversation. It has also never been easier to take and attach pictures to Decisiv Case, all while maintaining crystal clear transparency with our customers.” - Glenn "Clay" Claiborne, Sr. Corporate Service Manager

Better Communication Records
No more missing context. Every conversation around a case in one place.

When a Service event begins in Decisiv, it often lacks the full picture. Conversations that happened before the case started or after it closed live in emails, texts, or on sticky notes.

With the Prokeep + Decisiv integration, every message, photo, and approval about that Service is automatically captured and saved to the Decisiv Case file. That means context and accuracy are built in. No more hunting through inboxes or missing details that slow down the job.

Automated Service Reminders | Coming soon
No downtime for your customers. No downtime between revenue.

When a truck breaks down because it was late for service, that's bad for their business and for yours. Staying proactive means staying profitable.

Using mileage and time-based triggers in Decisiv, Prokeep automatically sends text reminders to customers when their trucks are due for maintenance or service. Your customers stay on the road and you turn routine service into reliable, recurring revenue.

of Decisiv users had at least one stuck order last week

of Decisiv users lose 1 to 8 hours per week chasing internal updates

of Decisiv users run 3 to 6 other systems alongside it

of customers call in at least once for a repair status update

per day in downtime cost when a customer's truck is in your bay

General Managers, Owners & Operations Directors

The last thing you need is a team burning hours on coordination that should be automatic. Prokeep connects to Decisiv so the operation runs cleaner: fewer gaps, fewer dropped handoffs, and steady revenue growth, even in a down market.

Service Directors, Service Advisors & Service Managers

Prokeep connects to Decisiv, so customer updates fire automatically, parts get what they need without a phone call, and you spend less time chasing, more time moving orders.

Parts Directors & Parts Managers

Part requests shouldn’t be status checks. Prokeep + Decisiv changes the equation: requests come into your queue with the Case attached, status updates sync back automatically, and every conversation about an order lives in one place.

Case Studies

Truckworx Smooths Out Operations With One Connected Workflow

"A 3-second message is a lot quicker than picking up the phone and calling and then possibly getting stuck on the phone for 10 or 15 minutes."

Watch their success

Soft new-truck sales mean fixed ops has to carry more revenue
Every stalled order and missed follow-up has a bigger impact on your bottom line than it did two years ago. Connected systems aren't a nice-to-have. They protect your margin.

Stretched teams can't afford to lose hours to coordination
The structural technician shortage isn't going away. Your team needs to spend its limited hours on the work that moves trucks through the bay. Not chasing internal status updates.

Customers go to whoever answers first
A truck-down customer calling for a status update isn't loyal to your brand. They're loyal to whoever responds in the next 15 minutes. If your team is still searching for the answer, the next dealer is already giving them one.