Want to say goodbye to long hold times and phone tag? Let contractors send text messages to the same number they’ve been calling for years.Start your free trial
Answering customer phone calls can be time-consuming. Constant and sometimes irrelevant phone calls take sales reps away from their jobs – selling. And, except for the chicken scratch on the yellow notepad, there are no detailed records of the phone conversation. Your customers are asking for a better way. Prokeep delivers just that!
Prokeep allows your customers to text orders and pictures directly to your branch’s primary phone number - saving you time and preventing costly mistakes. Our cloud-based solution can be launched in no time and requires no IT support or phone system changes. Since there is no app to download, your customers will experience the convenience of texting immediately.
Keep business moving by allowing your customers to send you messages while they’re on-site. No more phone tag, hold times or phone outages to stand in the way of your “business-as-usual.”
Take the guesswork and inaccuracies out of order details or part info by exchanging pics, PDFs, and other files with customers instead of describing it.
Track and refer back to all the evolving details of a job to confirm details such as serial number, model number, pricing or other final decisions.
See a message as soon as it comes in so you can respond instantly and ensure speedy service that makes customers love you.
Enlist multiple people to contribute to any conversation so that you involve all parties required to meet customers’ needs.
See stats like total number of conversations, average response times, and other metrics to quantify your team and customer service.
Keep your customers up to date by letting them know that your response time may be delayed for holidays or weekends.
No more “did you get that?” Customers will know that their messages have been received and when a sales rep is on the conversation.
Give important people the access they need to ensure everyone is operating at maximum efficiency.
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