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Prokeep features
Branch Texting
Want to say goodbye to long hold times and phone tag? Let contractors send text messages to the same number they’ve been calling for years.
Answering customer phone calls can be time-consuming. Constant and sometimes irrelevant phone calls take sales reps away from their jobs – selling. And, except for the chicken scratch on the yellow notepad, there are no detailed records of the phone conversation. Your customers are asking for a better way. Prokeep delivers just that!
Prokeep allows your customers to text orders and pictures directly to your branch’s primary phone number - saving you time and preventing costly mistakes. Our cloud-based solution can be launched in no time and requires no IT support or phone system changes. Since there is no app to download, your customers will experience the convenience of texting immediately.
Top Advantages
On-the-spot messaging
Keep business moving by allowing your customers to send you messages while they’re on-site. No more phone tag, hold times or phone outages to stand in the way of your “business-as-usual.”
Image & file exchange
Take the guesswork and inaccuracies out of order details or part info by exchanging pics, PDFs, and other files with customers instead of describing it.
Searchable conversation history
Track and refer back to all the evolving details of a job to confirm details such as serial number, model number, pricing or other final decisions.
Other Key Advantages You’ll Love
Desktop notifications
See a message as soon as it comes in so you can respond instantly and ensure speedy service that makes customers love you.
Multi-user management
Enlist multiple people to contribute to any conversation so that you involve all parties required to meet customers’ needs.
Reporting
See stats like total number of conversations, average response times, and other metrics to quantify your team and customer service.
After-hours messages
Keep your customers up to date by letting them know that your response time may be delayed for holidays or weekends.
Read receipts
No more “did you get that?” Customers will know that their messages have been received and when a sales rep is on the conversation.
User permissions
Give important people the access they need to ensure everyone is operating at maximum efficiency.
Explore Other Features That Compliment Branch Texting
Internal Messaging
Message your co-workers in the shop or at another branch within Prokeep to keep conversations centralized, convenient, and documented.
Let's get in touch! Fill out this form with your contact info and we’ll set up some time to give you a quick demo.
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