Customer Experience

November 2025 Prokeep Updates

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As the year winds down, there’s still plenty of momentum to carry us through November. This month’s newsletter is packed with helpful tips and tricks to help you get more out of Prokeep, updates on what’s ahead, and a look at upcoming events you won’t want to miss. 

Here are some things to keep on your radar moving forward:

Prokeep's new Campaign Manager is now available

Campaign Manager streamlines configuration for Broadcast Texts and Outreach Tasks while centralizing performance data for those outbound efforts. It also allows for clear group reporting, so you can better understand and measure performance.

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Also available for Growth Hub customers is a new Campaign Goal: Refresh and Collect Contact Info, which addresses and corrects any missing information in your database. 

Learn more about Growth Hub here.


 

New Integration Partnership

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Prokeep | Dispatch

Prokeep now integrates with Dispatch to send real-time delivery updates straight from your branch number. Keep customers informed, reduce missed drops, and turn every delivery into a chance to drive more revenue.

 
 

 

New Feature Highlights

Send Contact Forms to Update Contacts

Update contact info with ease by sending a "Send Contact Form" to any contact who needs adjustments. This eliminates manual information entry at the counter, which slows you down and leaves you prone to errors. 

Better Internal Messaging

You can now use templates and transfer internal message threads between users and groups, enabling standardized workflows and messages such as updates, shift handoffs, internal alerts, and more.

 

 

Upcoming Events

We've got some exciting things coming up and hope to see familiar faces!

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From Order to Drop Off: How HVAC Distributors Turn Deliveries into Orders

Blue Hawk | Dispatch | Prokeep, Nov. 19, 1 PM CST.

Join Prokeep and Dispatch to see how top HVAC distributors are connecting front-counter communication with last-mile delivery—automating status updates, resolving exceptions in minutes, and turning every drop-off into an order opportunity.

Click here to register!

 

 

On-Demand Webinars

 

OE Webinar

Order Engine Launch Premiere

Unlocking the Power of Front of House to Win More Orders

Watch Prokeep co-founders Jack Carrere, McKay Johnson, and the COO of Prokeep-powered distributor, J.J. Nichting, explain how Order Engine turns every rep into your best rep.

Click here to watch the recording!

 

elite webinar

Prokeep | Elite Extra Webinar:

From Routes to Revenue: Turn Delivery Updates Into Orders

Prokeep and Elite EXTRA have made driving customer satisfaction easier than ever. Discover how distributors can drive improved customer satisfaction with automated delivery and order status updates.

Click here to watch the recording!


 

Prokeep Tips

Check out the latest best-practice articles to uncover even more ways to win orders with Prokeep.

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Distributor's Tips for Automating Orders

Manual order handling slows reps down, creates errors, and leaves customers waiting. That's why more and more distributors are automating to serve customers faster. 

 

Read the Article!

 

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Tips for Seamless Orders: Automation from Start to Finish

To be competitive, distributors need ordering that’s fast, accurate, and proactive from start to finish. Here are our latest tips on providing a seamless order experience.

Read the Article!

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How Automated Ordering Helps You Serve Customers Faster 

By speeding up quotes, sending real-time updates, and surfacing customer insights, automation transforms the counter into a key driver of growth. See how it's transforming businesses.

Read the article!

 


 

Want to learn more about how Prokeep turns your every rep into an expert salesman? 

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