New year, new opportunities! This month's newsletter is packed with practical tips, product updates, and webinars to help kick off May with momentum.
Here are some things to keep on your radar moving forward:
"Before Prokeep, I was getting 10 to 20 alerts a day, about status updates. Today, I don't get any that sit unanswered." — Clay Claiborne
We recently hosted a live webinar with the Prokeep and Decisiv teams, along with guests from Bruckner's Truck & Equipment, a multi-location Mack and Volvo dealership. Together, we walked through how the Prokeep + Decisiv integration works and, more importantly, what it actually looks like in practice at one of the country's leading truck dealerships.
The results? Hard to argue with. Their NPS score jumped from 72 to 85. Proactive communication scores went from 75% to the mid-to-upper 90s. And unanswered customer messages? Nearly zero.
Watch the full recording to hear how they're using Prokeep and Decisiv together to:
- Keep every customer conversation tied to the Decisiv case — before, during, and after service
- Cut approval wait times with instant photo and video sharing
- Follow up after invoices close to drive repeat business
New Features to Highlight
Match quality indicator in the quote flow:
Counter reps can now see exactly how a product was matched right inside the quote workflow where they're making decisions, not just after the fact. This gives reps better confidence and context at the exact moment they're making product decisions.
Exact SKU match pins to the top of search results:
When a counter rep types in a full part number, an exact match now locks to the top of the search results with a clear visual indicator. No more scanning through a list of similar-looking SKUs — the right part surfaces immediately, so orders go out faster and with more confidence.
Duplicate automated rules:
Admins can now duplicate an existing routing or notification rule instead of rebuilding it from scratch. If you're setting up multiple similar rules across locations or teams, this cuts setup time significantly and makes it easier to stay consistent across your configuration.
Meet Haley Williams,
Support & Success Coach
If you're a new Prokeep customer, there's a good chance Chad Thornton was one of the first friendly faces you encountered. As our Implementation Project Manager, Chad works hand in hand with our sales team to make sure every new customer hits the ground running, mapping out success plans, delivering first trainings, and ensuring you find real value in Prokeep from day one.
What makes Chad especially well-suited for this role is the journey that brought him here. Over the years, he's worn a lot of hats at Prokeep, from Account Executive to Customer Success Manager, and now Implementation Project Manager. That cross-functional experience means he understands the full customer journey, from the first sales conversation to long-term success, and he brings that perspective to every customer he works with.
Based in Austin, TX, Chad is passionate about setting new customers up for success from the very beginning and it shows. We’re grateful for his expertise, consistency and care that he brings to our customers every day!
Upcoming Events
Branch to Bottom Line: How CES Wins More Orders
A live look at how CES branches are cutting claim time from 13 minutes to 2, reactivating dormant accounts, and turning a 15,000-person contact list into revenue, straight from a branch manager.
The Hidden Cost of a Busy Dealership
Errors, lost time, and more are costing equipment dealers $70k+ per branch, per year. Join our live walkthrough to fix it, win back those numbers, and more.
Prokeep Tips
Check out the latest best-practice articles to uncover even more ways to win orders with Prokeep.
Turning Data into Enterprise-Wide Revenue & Performance Gains
Many leaders try to bridge the gap with new tools or added processes, but quick fixes only create more friction. What you actually need is a centralized communication foundation
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How to Reactivate Dormant Customers And Drive More Orders
Reactivating them doesn’t take a massive campaign, just some simple, intentional outreach.
How to Turn Customer History into Future Order Opportunities
With clean data, you can examine when a customer buys, how often they buy, and more. Learn how to use this information to your advantage and drive more orders!
Want to learn more about how Prokeep turns your every rep into an expert salesman?
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