New year, new opportunities! This month's newsletter is packed with practical tips, product updates, and webinars to help kick off May with momentum. 

Here are some things to keep on your radar moving forward:

Prokeep Now Integrates with Decisiv!

Downtime costs your customers $8,500 a day. Stop being the bottleneck and start being the fix.

When trucks break, customers need a fast fix, and zero dropped balls between your Service and Parts teams. This integration makes that possible.

Conversations between your team and the customer automatically attach to the Decisiv Case, including those before the case is opened and after it is closed, so everyone has the full picture the moment they need it.

See instant wins like:

• Better communication records
• Faster parts requests
• Automated service reminders

See how it works

Want to know what you could win back with faster quotes?

With just a few numbers plugged into our ROI calculator, you can find out what you're losing to slow, manual quoting and what the ability to generate instant quotes would mean for your business. 

It's with Prokeep's Order Automation that distributors are:

• Generating send-ready quotes with the press of a button

• Making outbound instant and easy

• Turning time back into 

Try it now!

New Features to Highlight

Custom Contact and Company Fields:

Available for all accounts, admins can now create up to 20 custom company and contact fields on records. Custom fields support text, date, and phone number formats, and appear throughout the app wherever the records are created or edited, such as the inbox and contacts page. This makes it easy to capture and access the information that matters most to your business.

Browser tab unread indicator + Air Horn notification sound: 

A red dot now appears on the Prokeep browser tab when there are unread messages, so nothing slips by even when the app isn't in focus. Users in noisy environments can also switch to an Air Horn alert sound for new messages, so it’s hard to miss even if you work in a noisy environment.

Check out the report here!

Meet Chad Thornton,

Implementation Project Manager

If you're a new Prokeep customer, there's a good chance Chad Thornton was one of the first friendly faces you encountered. As our Implementation Project Manager, Chad works hand in hand with our sales team to make sure every new customer hits the ground running, mapping out success plans, delivering first trainings, and ensuring you find real value in Prokeep from day one.

What makes Chad especially well-suited for this role is the journey that brought him here. Over the years, he's worn a lot of hats at Prokeep, from Account Executive to Customer Success Manager, and now Implementation Project Manager. That cross-functional experience means he understands the full customer journey, from the first sales conversation to long-term success, and he brings that perspective to every customer he works with.

Based in Austin, TX, Chad is passionate about setting new customers up for success from the very beginning and it shows. We’re grateful for his expertise, consistency and care that he brings to our customers every day!

Upcoming Events

Service, Parts, and Customer in Sync: How Bruckner Connected the Tools That Move Their Business.

A live look at how connecting Decisiv | Prokeep is helping Bruckner's Truck and Equipment deliver faster service.

Register Here!

Prokeep Tips

Check out the latest best-practice articles to uncover even more ways to win orders with Prokeep.

"Dormant Account" Means More Than You Think. Here's How to Win them Back

If your definition of "dormant" is "hasn't ordered in 30 days," you're looking at only a fraction of the revenue problem in your customer list right now. 

Read the article!

How to Reactivate Dormant Customers And Drive More Orders

Reactivating them doesn’t take a massive campaign, just some simple, intentional outreach.

Read the Article!

Your Inside Reps Are More than Just Order Takers

Data enrichment means adding valuable, missing details to customer records, so your proactive outreach becomes smarter, more targeted, and more likely to generate orders.

Read the article!

Want to learn more about how Prokeep turns your every rep into an expert salesman?