Built for Sany Dealers

Missed requests today.
No proactive outreach tomorrow. Orders gone.

When a SANY machine goes down, a fleet manager needs answers as soon as possible. If that message lands on a rep's personal cell phone, gets buried in a group text, or sits unseen until someone checks in, that's not a people problem. That's a systems problem.

Prokeep closes every one of those gaps by automating customer status updates, centralizing every parts counter conversation, and putting proactive service outreach on autopilot before the customer thinks to call.

Why SANY Dealers

With Prokeep, nothing slips between departments, and no service reminder goes unsent.

Meeting SANY dealers' 5-year/5,000-hour warranty means reaching out before something breaks, sending reminders before a PM comes due, and closing every repair loop before the customer has to ask.

Right now, dealers are losing an estimated $35,000+ per branch per year to wrong part orders, errors, and admin that shouldn't require a human, and that's before counting a single missed service appointment.

That is not a people problem. It is a systems problem.

Prokeep is the AI-powered order engine that puts proactive service on autopilot and keeps every conversation your whole team can see; so your team has everything they need to drive more orders.

Every warranty request answered

Equipment dealers spend an average of 7.1 hours per week per branch on status calls, manual follow-ups, and admin tasks that pull their team off the counter. Prokeep powers your team to work fast, putting $213/week in selling time back in front of customers.

No more missed orders from disconnected systems

Dealers running on disconnected systems are losing $35,000+ per branch per year to errors, admin, and selling time that shouldn't require a human. Prokeep routes it to the right person instantly; no missed messages, no personal phones, drawing that number back, and more.

No more orders on the table

Dealers are leaving an average of $504/week or $25,200/year per branch in selling time on the floor. A 5-branch operation recovering that puts roughly $126,000 a year back into revenue-generating conversations. That's just time that was already there, freed up and redirected toward the PM reminders, upsell prompts, and warranty pipeline conversations that are actually driving orders.

SERVE CUSTOMERS FASTER

Customer texts in. Warranty request captured. No holds. No phone tag.

Fleet managers and contractors are not stopping what they are doing to call your counter. They are on equipment, on a job site, on the clock. When a machine is down, that clock is running at $500 to $2,000 an hour. The dealers winning their long-term business are the ones making it easiest to reach out right now, however they want to do it.

A fleet manager can text a photo of the fault code or the part directly to the counter. The right part gets identified the first time. No more wrong-order returns, no more hotshot delivery corrections on a verbal description that did not land. And while one customer is on the phone, your rep can be handling three more conversations in Prokeep simultaneously.

CENTRALIZE ALL YOUR DATA

Every customer. Every warranty conversation. All in one place.

When your counter team is texting warranty customers from personal phones, those relationships do not belong to the business. They belong to the rep. The moment they leave, the conversation history, the context, and the contact go with them. For a SANY dealer managing excavator, crane, and material handler customers out of the same location, a single fleet might have interacted with three different people in the same month. Prokeep makes all of that visible.

Prokeep centralizes all customer interactions on a business line your whole team owns. Every thread is tied to the right customer, visible across the team, and still there on day one after that rep walks out the door. When a warranty claim is disputed, your team has the full conversation in seconds. No scrambling. No he-said-she-said. Just the record.

DRIVE MORE ORDERS

No more waiting for the PM to become a breakdown. Outreach sent. Appointment won.

Most counter teams are reactive by default. They respond to incoming calls and move on to the next. The PM interval that passed without a text going out. The warranty customer who would have booked a service appointment if someone had reached out first. The dormant fleet account that just needed a reason to come back.

Prokeep gives your team the tools to start those conversations instead of waiting for them. Targeted SMS outreach to specific fleets or machine types. PM reminders that go out without anyone having to remember. MySANY portal links sent via text reaching the operator on the job site at 98% open rate versus 20 to 25% for email. The dealers driving the most counter revenue are not just taking orders. They are creating them.

per branch in revenue left on the table, annually.

At an average order value of $1,531 and 8.3 orders per day, that's about $10,650 in work orders that never get booked, because nobody reached out.

is the average cost per error.

with miscommunications happening an average of 2x per week, that's an estimated $10,600 per branch per year in completely preventable mistakes, due to disconnected systems.

in selling time lost to manual tasks.

Dealers lose an average of 7.1 hours per week per branch to non-selling tasks. At an average order value of $1,531, that's $504 per branch per week, or $25,200 per year, in revenue that would be generated if your team spent that time selling instead of doing manual work.

Parts Managers and Directors of Parts and Service

You own counter throughput, warranty response time, and customer experience. The three things moving your results right now are warranty request speed, inbound call volume, and whether your fleet customers hear from you before they call. Prokeep automates all three and gives your counter reps the tool to turn warranty status updates into upsell conversations.

General Managers and Dealer Principals

You are running a challenger brand dealership that cannot afford slow. The dealers growing with SANY are not doing it with more staff. They are doing it by reaching customers before customers reach them. Multi-product fleets interacting with three departments in the same month need full visibility across every conversation. That is what Prokeep gives you.

IT Directors and Operations Managers

Your parts team is texting warranty customers on personal phones right now. No record, no oversight, no recovery path when a rep leaves. The fix is a managed layer on top of your existing infrastructure. No new carriers, no process overhaul. Two to three hours of IT time at launch. Full visibility from that point forward.

Service Managers and Marketing Directors

Your fleet customers are on job sites during the day. They are not opening your 10am campaign email. The channel reaching them is the same one they use to text your parts counter. Prokeep connects broadcast text directly to the customer data your counter already generates: MySANY adoption links, PM reminders, and dormant warranty accounts re-engaged at 98% open rate.

SANY promised uptime, now you have to deliver.

SANY made uptime its number one priority at ConExpo 2026 and dealers are now accountable to that standard. Prokeep helps you meet that by ensuring fault code, parts request, and service question reaches the right person instantly, and that the customer hears back before they have to ask.

Your warranty base is a pipeline. Be the first to tap in.

Every machine under a 5-year, 5,000-hour warranty is a service interval waiting to happen. Prokeep puts those reminders on autopilot, so your team is reaching out before the PM is due, not waiting for the equipment owner to call in when something breaks.

The fastest way to move your MySANY adoption numbers.

SANY tracks portal adoption across every dealer location, and email campaigns aren't moving the number. Prokeep lets counter reps send MySANY links directly over SMS, where the 98% open rate does what the email campaign couldn't.

Missed requests today.
No proactive outreach tomorrow. Orders gone.