Built for Sany Dealers

The part was in stock.
The machine still sat.

When a SANY machine goes down, a fleet manager needs answers as soon as possible. If that message lands on a rep's personal cell phone, gets buried in a group text, or sits unseen until someone checks in, that's not a people problem. That's a systems problem.

Prokeep closes every one of those gaps by automating customer status updates, centralizing every parts counter conversation, and putting proactive service outreach on autopilot before the customer thinks to call.

Why SANY Dealers

Prokeep keeps every conversation where you need it, so your team can move fast across every product line.

SANY dealers are not selling brand legacy. They are selling a promise: a 5-year/5,000-hour warranty and a challenger brand that fleets chose over the incumbents. That warranty generates real service volume and requires you to respond fast and follow through every time. With customer texts going to personal phones, warranty requests going dark between the promise and the dealer response, and counter reps spending their afternoon on inbound status calls that should have been automatic texts.

That is not a people problem. It is a systems problem.

Prokeep is the AI-powered order engine built to close every one of those gaps without adding headcount, changing your carrier infrastructure, or asking your IT team for more than two to three hours at launch.

Every warranty request seen, assigned, and answered

When a fleet manager texts in a fault code or a parts request, Prokeep routes it to the right person instantly, no missed messages, no waiting for someone to check their personal phone. Your team can respond, update, and close the loop via Prokeep without the customer ever having to call in to place an order. The dealers winning on warranty service aren't working harder, they're just faster.

Every customer conversation on a business line your team owns

75% of equipment dealers are managing disconnected systems. No record, no visibility, and when a rep leaves, that warranty relationship goes with them. Prokeep centralizes every thread on a managed business line, searchable by any team member, and still there on day one after that rep is gone. So when a warranty claim is disputed or someone places an order, your team has all the information they need right at their fingertips.

Selling time that comes back without adding headcount

If your counter is fielding status calls all afternoon, they are not selling. With Prokeep, reps can manage 3 to 4 text conversations simultaneously. A 5-rep operation recovering 3 hours per rep per week puts roughly $60,000 a month back into selling time. A 20-rep operation is closer to $240,000. No new hires. No process overhaul. Just the time that was already there, freed up and redirected toward the PM reminders, upsell prompts, and warranty pipeline conversations that are actually moving revenue.

SERVE CUSTOMERS FASTER

Customer texts in. Warranty request captured. No holds. No phone tag.

Fleet managers and contractors are not stopping what they are doing to call your counter. They are on equipment, on a job site, on the clock. When a machine is down, that clock is running at $500 to $2,000 an hour. The dealers winning their long-term business are the ones making it easiest to reach out right now, however they want to do it.

A fleet manager can text a photo of the fault code or the part directly to the counter. The right part gets identified the first time. No more wrong-order returns, no more hotshot delivery corrections on a verbal description that did not land. And while one customer is on the phone, your rep can be handling three more conversations in Prokeep simultaneously.

CENTRALIZE ALL YOUR DATA

Every customer. Every warranty conversation. All in one place.

When your counter team is texting warranty customers from personal phones, those relationships do not belong to the business. They belong to the rep. The moment they leave, the conversation history, the context, and the contact go with them. For a SANY dealer managing excavator, crane, and material handler customers out of the same location, a single fleet might have interacted with three different people in the same month. Prokeep makes all of that visible.

Prokeep centralizes all customer interactions on a business line your whole team owns. Every thread is tied to the right customer, visible across the team, and still there on day one after that rep walks out the door. When a warranty claim is disputed, your team has the full conversation in seconds. No scrambling. No he-said-she-said. Just the record.

DRIVE MORE ORDERS

No more waiting for the PM to become a breakdown. Outreach sent. Appointment won.

Most counter teams are reactive by default. They respond to incoming calls and move on to the next. The PM interval that passed without a text going out. The warranty customer who would have booked a service appointment if someone had reached out first. The dormant fleet account that just needed a reason to come back.

Prokeep gives your team the tools to start those conversations instead of waiting for them. Targeted SMS outreach to specific fleets or machine types. PM reminders that go out without anyone having to remember. MySANY portal links sent via text reaching the operator on the job site at 98% open rate versus 20 to 25% for email. The dealers driving the most counter revenue are not just taking orders. They are creating them.

of equipment dealers have no process for proactive outreach

At an average order value of $1,531 and 8.3 orders per day, those dealers are leaving an estimated $10,650 per branch per year on the table in work orders that never get booked, because nobody reached out.

of equipment dealers manage orders across disconnected systems, with errors costing $100–$249 per incident

with miscommunications happening an average of 2x per week, that's an estimated $10,600 per branch per year in completely preventable mistakes.

in revenue-generating hours lost to manual tasks

Dealers lose an average of 7.1 hours per week per branch to non-selling tasks like status calls, manually following up between techs, and more. At an average order value of $1,531, that's $504 per branch per week, or $25,200 per year, in revenue that would be generated if your team spent that time selling instead of doing manual work.

Parts Managers and Directors of Parts and Service

You own counter throughput, warranty response time, and customer experience. The three things moving your results right now are warranty request speed, inbound call volume, and whether your fleet customers hear from you before they call. Prokeep automates all three and gives your counter reps the tool to turn warranty status updates into upsell conversations.

General Managers and Dealer Principals

You are running a challenger brand dealership that cannot afford slow. The dealers growing with SANY are not doing it with more staff. They are doing it by reaching customers before customers reach them. Multi-product fleets interacting with three departments in the same month need full visibility across every conversation. That is what Prokeep gives you.

IT Directors and Operations Managers

Your parts team is texting warranty customers on personal phones right now. No record, no oversight, no recovery path when a rep leaves. The fix is a managed layer on top of your existing infrastructure. No new carriers, no process overhaul. Two to three hours of IT time at launch. Full visibility from that point forward.

Service Managers and Marketing Directors

Your fleet customers are on job sites during the day. They are not opening your 10am campaign email. The channel reaching them is the same one they use to text your parts counter. Prokeep connects broadcast text directly to the customer data your counter already generates: MySANY adoption links, PM reminders, and dormant warranty accounts re-engaged at 98% open rate.

SANY made uptime its public number one priority at ConExpo 2026. Dealers are now accountable to that standard.

SANY announced 24/7 key account support, faster diagnostics, an AI service assistant, and a remanufactured parts program. Fleets heard that commitment. The dealers who cannot deliver on it in the first service interaction will feel the gap before the network does. Prokeep is how dealers close it before it becomes a churn event.

The 5-year warranty base is a service pipeline waiting to be worked proactively, before the competition notices.

Every machine under a 5-year, 5,000-hour warranty is a fleet relationship that has to be maintained. PM intervals are predictable. The dealers proactively reaching out before the machine breaks are converting warranty accounts into long-term fleet relationships. The ones waiting for the inbound are handing those accounts to whoever gets there first.

SANY's dealer network tracks every location on MySANY adoption. Email campaigns are not moving the number.

Equipment dealers using Prokeep are seeing dramatically higher customer outreach rates, turning failed portal adoption campaigns into completed transactions. Prokeep lets counter reps text MySANY links directly to fleet operators, leveraging the 98% open rate to drive the adoption numbers the same way Prokeep has moved portal adoption numbers across the equipment dealer network.