The part was in stock.
The machine still sat.
When a fault code alert sits in MyLiebherr with no outbound workflow to act on it, and a fleet manager has to call in for an update instead of hearing from you first, that is not a people problem. It is a systems problem. Prokeep closes every one of those gaps by automating customer status updates, centralizing every parts counter conversation, and putting proactive outreach on autopilot before the customer thinks to call.
Prokeep keeps every conversation where you need it, so your team can move fast across every product line.
Liebherr dealers are structurally different from most construction equipment dealer networks. A single location may support earthmoving, crane rentals, material handling, and concrete technology simultaneously, each with its own customer base, parts demands, and service workflow. That complexity creates enormous communication risk. Parts requests that span product lines get siloed by department. Service advisors can't see what the crane team has already promised a shared customer. Fleet managers texting in urgent parts needs are doing it on personal phones, with no record.
That is not a people problem. It is a systems problem.
Prokeep is the AI-powered order engine built to close every one of those gaps without adding headcount, changing your carrier infrastructure, or asking your IT team for more than two to three hours at launch.
One inbox for every product line, every customer, every conversation
A contractor calling about a wheel loader part and a port operator asking about crane boom components should not end up in two separate silos. When your earthmoving and crane teams cannot see each other's customer conversations, parts requests fall through the departmental gap without anyone knowing. Prokeep centralizes it all in a single searchable inbox.
Fault code data that turns into booked service appointments
Liebherr is actively transitioning from LiDAT to MyLiebherr Maintenance and Performance. Dealers are gaining access to new fault codes and maintenance schedule data without a clear workflow for acting on it. An alert sitting in MyLiebherr does not book a service appointment. A proactive text to the fleet manager does. Prokeep automates the proactive outreach and turns that telematics data into booked service revenue.
Every urgent job seen, responded to, and closed fast
Your customers don't have time to stop what they're doing and call in to check on an order. When a tower crane or maritime crane comes down, it stops the entire job. These customers are not checking their email or stopping what they're doing to make a call. With SMS open rates at 98%, Prokeep gives your team a one-click way to send messages that customers will actually see.
The dealers losing customers to CAT and Komatsu aren't losing on equipment. They're losing on response time. The dealerships pulling ahead are the ones treating communication as infrastructure.
THREE CONNECTED WORKFLOWS
Serve faster. Centralize everything. Drive more orders.
Customer texts in. Order placed. No holds. No phone tag.
Contractors aren't stopping what they're doing to call your counter. They're on equipment, on a job site, on the clock, and the dealers winning their business are the ones making it easiest to order right now, however they want to reach out.
A customer can text a photo of the exact part they need directly to the counter, the right part gets identified the first time, no more wrong-order returns, no more hotshot delivery corrections on a verbal description that didn't land.
And while one customer is on the phone, your rep can be handling three more conversations in Prokeep simultaneously. The counter that used to bottleneck at the phone queue moves faster without adding a single headcount.
Every customer. Every conversation.
All in one place.
When your counter team is texting customers from personal phones, those relationships don't belong to the business; they belong to the rep. The moment they leave, the conversation history, the context, and the contact go with them.
Prokeep centralizes all customer interactions on a business line that your whole team owns. Every thread is tied to the right customer, visible across branches, and still there on day one after that rep walks out the door. Your customers stay with the business, not the phone.
And when something goes wrong, a wrong part, a missed order, a customer complaint, your team has the full conversation history in seconds. No scrambling. No he-said-she-said. Just the record.
No more waiting for orders to call in. Outreach sent. Order won.
Most counter teams are reactive by default; they respond to incoming calls and move on to the next. The order that never got placed because nobody followed up on that quote. The customer who would've bought coolant and clamps with that radiator if someone had asked. The dormant account that just needed a reason to come back.
Prokeep gives your team the tools to start those conversations instead of waiting for them. Targeted SMS blasts to specific customer segments. Quote follow-ups that go out without anyone having to remember. Upsell prompts right inside the conversation thread when a customer texts in for a part.
The dealers driving the most counter revenue aren't just taking orders; they're creating them.
THE NUMBERS DON'T LIE
Disconnected systems are quietly costing you everything.
Of equipment dealers have no process for proactive outreach
At an average order value of $1,531 and 8.3 orders per day, those dealers are leaving an estimated $10,650 per branch per year on the table in work orders that never get booked, because nobody reached out.
Equipment dealers manage orders across disconnected systems, with errors costing $100–$249 per incident
with miscommunications happening an average of 2x per week, that's an estimated $10,600 per branch per year in completely preventable mistakes.
in revenue-generating hours lost to manual tasks
Dealers lose an average of 7.1 hours per week per branch to non-selling tasks like status calls, manually following up between techs, and more. At an average order value of $1,531, that's $504 per branch per week, or $25,200 per year, in revenue that would be generated if your team spent that time selling instead of doing manual work.
SMS open rate data from Prokeep network. Personal phone usage from Prokeep customer research. Market projection from construction equipment industry analysis, 2023 to 2029.
WHO IT'S FOR
Built for the people running the operation.
Parts Managers and Directors of Parts and Service
You are managing parts requests across earthmoving, crane, and material handling from customers with no patience for siloed responses. A wheel loader customer and a crane customer should not need different contacts and different channels. Prokeep centralizes every request in one inbox so your counter sees everything, responds faster, and never loses a request to a handoff gap.
Service Managers and Service Advisors
You are managing service schedules across multiple machine types, fielding MyLiebherr telematics alerts that nobody has time to act on, and watching PM intervals pass without proactive outreach. Prokeep's Growth Hub lets you run automated service reminder campaigns over text by machine type, by interval, by telematics trigger, so every fleet customer hears from you before something breaks.
General Managers and Dealer Principals
You are running a multi-segment business where a single customer might interact with three different departments in a month and none of them can see each other's conversations. You are watching competitors get faster. The dealerships surviving and growing treat communication as infrastructure. Prokeep gives you full visibility across every product line, every customer, every conversation, all in one place.
IT Directors and Operations Managers
Your team is managing the LiDAT to MyLiebherr telematics migration on top of daily operations. Customer conversations are scattered across personal phones, department email threads, and handwritten work orders. Prokeep connects all of your existing infrastructure and makes it easy for your team to reach customers and each other, so they have full visibility from that point forward.
WHY NOW
The dealers getting ahead right now are not adding
headcount. They are changing when customers hear from them.
The LiDAT to MyLiebherr transition is happening now — and the dealers who act on that data first will own the service relationship
Liebherr is actively deprecating LiDAT and replacing it with MyLiebherr Maintenance and Performance. Dealers mid-transition are gaining fault code and maintenance schedule data without a clear workflow to act on it. The dealers pairing that data with proactive outbound SMS will book the service appointment before the machine fails on-site. The ones who do not will take the call after it does.
Infrastructure demand is driving record inbound volume without proportional staff increases
IIJA, CHIPS Act, and IRA infrastructure spending are driving record demand for earthmoving and crane equipment across North America. Inbound parts and service volume is up. Headcount is not. The counter teams handling more requests with the same staff are the ones with communication infrastructure built to scale. The ones without it are dropping threads they do not even know they are dropping.
Without a corporate scorecard, communication discipline has to come from within, and competitors are already building it
Unlike CAT's dealer network measured on NLS, Liebherr's independent authorized dealers have no corporate mandate driving communication responsiveness. The urgency comes from customer churn and competitive pressure from CAT and Komatsu dealers getting faster. The dealers building communication infrastructure now are pulling away from the ones still relying on personal phones and tribal knowledge.
See Prokeep running against your actual Liebherr dealer workflow.
We will show you how dealers are using Prokeep to turn MyLiebherr telematics alerts into booked service appointments, centralize every conversation across product lines, and reach customers before they have a reason to call someone else.