Missed requests today.
No proactive updates tomorrow. Orders gone.
When a fault code alert sits in MyLiebherr with no outbound workflow to act on it, and a fleet manager has to call in for an update instead of hearing from you first, that is not a people problem. It is a systems problem.
Prokeep closes every one of those gaps by automating customer status updates, centralizing every parts counter conversation, and putting proactive outreach on autopilot before the customer thinks to call.
With Prokeep, nothing slips between departments, and no service reminder goes unsent.
Running a Liebherr dealership means managing earthmoving, crane, material handling, and concrete technology out of the same location, each with its own customer base, parts demands, and service workflow. That means reaching out before a PM comes due across every product line, closing every repair loop before the customer has to ask, and making sure a parts request from the crane team doesn't disappear into a department silo.
Right now, dealers are losing an estimated $35,000+ per branch per year to wrong part orders, errors, and admin that shouldn't require a human, and that's before counting a single missed service appointment across four product lines.
That is not a people problem. It is a systems problem.
Prokeep is the AI-powered order engine that centralizes every conversation across every product line and puts proactive service on autopilot, so your team has everything they need to respond fast, follow through, and drive more orders.
Every conversation answered
Liebherr dealers managing multiple product lines spend an average of 7.1 hours per week on tedious tasks. Prokeep powers your team to work fast, putting $213/week in selling time back in front of customers.
Fault code data that turns into booked service appointments
Liebherr dealers managing earthmoving, crane, material handling, and concrete technology from the same location are losing an estimated $35,000+ per branch per year to incorrect part orders, errors, handwritten notes, and siloed departments. Prokeep centralizes all conversations in a single inbox your whole team can see, so they can stop losing to errors and start driving more orders.
Fault code data that turns into booked service appointments
Liebherr dealers with access to MyLiebherr fault codes are leaving an average of $504/week or $25,200/year per branch to alerts that sit unactioned, service appointments that never get booked, and outreach that never goes out. Prokeep turns that telematics data into automated, proactive texts, winning back that revenue and more.
The dealers losing customers to CAT and Komatsu aren't losing on equipment. They're losing on response time. The dealerships pulling ahead are the ones treating communication as infrastructure.
THREE CONNECTED WORKFLOWS
Serve faster. Centralize everything. Drive more orders.
Customer texts in. Order placed. No holds. No phone tag.
Contractors aren't stopping what they're doing to call your counter. They're on equipment, on a job site, on the clock, and the dealers winning their business are the ones making it easiest to order right now, however they want to reach out.
A customer can text a photo of the exact part they need directly to the counter, the right part gets identified the first time, no more wrong-order returns, no more hotshot delivery corrections on a verbal description that didn't land.
And while one customer is on the phone, your rep can be handling three more conversations in Prokeep simultaneously. The counter that used to bottleneck at the phone queue moves faster without adding a single headcount.
Every customer. Every conversation.
All in one place.
When your counter team is texting customers from personal phones, those relationships don't belong to the business; they belong to the rep. The moment they leave, the conversation history, the context, and the contact go with them.
Prokeep centralizes all customer interactions on a business line that your whole team owns. Every thread is tied to the right customer, visible across branches, and still there on day one after that rep walks out the door. Your customers stay with the business, not the phone.
And when something goes wrong, a wrong part, a missed order, a customer complaint, your team has the full conversation history in seconds. No scrambling. No he-said-she-said. Just the record.
No more waiting for orders to call in. Outreach sent. Order won.
Most counter teams are reactive by default; they respond to incoming calls and move on to the next. The order that never got placed because nobody followed up on that quote. The customer who would've bought coolant and clamps with that radiator if someone had asked. The dormant account that just needed a reason to come back.
Prokeep gives your team the tools to start those conversations instead of waiting for them. Targeted SMS blasts to specific customer segments. Quote follow-ups that go out without anyone having to remember. Upsell prompts right inside the conversation thread when a customer texts in for a part.
The dealers driving the most counter revenue aren't just taking orders; they're creating them.
THE NUMBERS DON'T LIE
Your dealership is leaving money on the table.
per branch in revenue left on the table, annually.
At an average order value of $1,531 and 8.3 orders per day, that's about $10,650 in work orders that never get booked, because nobody reached out.
is the average cost per error.
with miscommunications happening an average of 2x per week, that's an estimated $10,600 per branch per year in completely preventable mistakes, due to disconnected systems.
in selling time lost to manual tasks.
Dealers lose an average of 7.1 hours per week per branch to non-selling tasks. At an average order value of $1,531, that's $504 per branch per week, or $25,200 per year, in revenue that would be generated if your team spent that time selling instead of doing manual work.
SMS open rate data from Prokeep network. Personal phone usage from Prokeep customer research. Market projection from construction equipment industry analysis, 2023 to 2029.
WHO IT'S FOR
Built for the people running the operation.
Parts Managers and Directors of Parts and Service
You are managing parts requests across earthmoving, crane, and material handling from customers with no patience for siloed responses. A wheel loader customer and a crane customer should not need different contacts and different channels. Prokeep centralizes every request in one inbox so your counter sees everything, responds faster, and never loses a request to a handoff gap.
Service Managers and Service Advisors
You are managing service schedules across multiple machine types, fielding MyLiebherr telematics alerts that nobody has time to act on, and watching PM intervals pass without proactive outreach. Prokeep's Growth Hub lets you run automated service reminder campaigns over text by machine type, by interval, by telematics trigger, so every fleet customer hears from you before something breaks.
General Managers and Dealer Principals
You are running a multi-segment business where a single customer might interact with three different departments in a month and none of them can see each other's conversations. You are watching competitors get faster. The dealerships surviving and growing treat communication as infrastructure. Prokeep gives you full visibility across every product line, every customer, every conversation, all in one place.
IT Directors and Operations Managers
Your team is managing the LiDAT to MyLiebherr telematics migration on top of daily operations. Customer conversations are scattered across personal phones, department email threads, and handwritten work orders. Prokeep connects all of your existing infrastructure and makes it easy for your team to reach customers and each other, so they have full visibility from that point forward.
WHY NOW
The dealers getting ahead right now are not adding
headcount. They are changing when customers hear from them.
Turn MyLiebherr data into booked appointments.
Liebherr is replacing LiDAT with MyLiebherr Maintenance and Performance, and dealers are gaining access to fault code and maintenance schedule data without a clear workflow to act on it. Prokeep takes that data and turns every alert into an automated proactive text so the service appointment is booked before the machine fails on-site, not after.
Federal infrastructure is up. Your headcount isn't.
IIJA, CHIPS Act, and IRA spending are driving record inbound parts and service volume across North America, and headcount isn't keeping pace. Prokeep gives your counter team the communication infrastructure to handle more requests with the same staff, so nothing gets dropped, and no order goes unanswered.
Don't let competitors get there first.
Liebherr's independent dealer network has no corporate scorecard driving communication responsiveness; the pressure comes from customer churn and CAT and Komatsu dealers getting faster. Prokeep gives you the communication infrastructure to pull ahead before the gap becomes a lost account.
See Prokeep running against your actual Liebherr dealer workflow.
We will show you how dealers are using Prokeep to turn MyLiebherr telematics alerts into booked service appointments, centralize every conversation across product lines, and reach customers before they have a reason to call someone else.