Customers don’t wait patiently in line—they call, text, email, or fax at the same time. Without the right tools, your team gets bogged down, switching between devices and inboxes just to keep up. Prokeep changes that by giving your reps one place to manage it all, so they can multitask efficiently and serve more customers every day.
Juggle More Conversations Without Dropping the Ball
When phone lines are tied up, customers get frustrated or give their business to someone else. Texts, emails, and faxes often sit unanswered because reps can’t get to them fast enough.
What to fix:
- Missed opportunities when phone lines are busy
- Customers waiting too long for a response
- Reps stuck serving one customer at a time
How: Prokeep consolidates every customer conversation into one inbox. Your reps can handle multiple requests at once—replying to a text while sending a fax confirmation or following up on an email order—all without losing track.
Result: Faster responses, more orders processed, and customers who feel prioritized instead of put on hold.
Cut Down on Errors With Picture Messaging and Records
Misheard part numbers or missing order details create frustration and rework. When representatives don’t have full visibility into past conversations, mistakes accumulate.
What to fix:
- Incorrect orders caused by miscommunication
- Wasted time searching for past conversations
- Customers having to repeat themselves
How: With Prokeep, customers can send pictures of the part they need, and reps can instantly confirm accuracy. Every interaction—across text, email, fax, and web chat—is saved to the customer’s record, so your team has the full history at their fingertips.
Result: Orders that are right the first time and customers who trust your team to get it done quickly.
Automate Tasks to Keep Your Team on Track
Reps can’t always be tied to the counter. But stepping away often means missing important messages or slowing down customer response times.
What to fix:
- Missed communication when reps are away from the counter
- Delayed follow-ups when teams are on the move
- Customers waiting for answers that should be instant
How: The Prokeep mobile app puts your entire customer inbox in your pocket. Reps can answer texts, emails, or chats from the warehouse, a job site, or on the road—staying productive without being tied to a desk.
Result: A team that can multitask anywhere, keeping business moving and customers happy.
Bottom line: The Customers You Already Have Are Still Full of Potential
Your customers want speed and accuracy, and your team wants tools that make their jobs easier. Prokeep allows your reps to multitask seamlessly, handle more conversations at once, and serve customers faster—turning every interaction into more business for your branch.
Let’s talk.
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