Cut Status Calls. Capture More Orders. How Johnstone Heartland Did Both.

Still fielding 'Where's my order?' calls all day?

Your customers expect the same real-time visibility they get from Amazon. When delivery updates don't happen automatically, your team pays the price — with time spent on status calls instead of serving the next customer and capturing the next order.

In this 45 minute session, you'll learn:

• How Johnstone Heartland integrated Prokeep + Dispatch to deliver automatic, real-time delivery updates from their branch number

• How they cut inbound status-check calls and freed up counter reps to focus on ordersHow last-minute pre-route alerts opened a new door to capture add-on orders

• How connected delivery communication strengthens customer relationships and drives repeat business
  
  

Your hosts bring the full picture:

Dan Turcotte | Customer Sales & Service Training Manager | Johnstone Heartland — The real-world proof point. Johnstone Heartland has been using Prokeep and Dispatch together to deliver a better customer experience and win more orders — and in this session, they'll share exactly how they did it so you can too.

Tyler Godfrey | Title | Dispatch It (Delivery Operations) — Dispatch helps distributors modernize last-mile delivery with real-time tracking and automated customer notifications — and in this session, you'll hear how that delivery visibility directly reduces status calls and builds the kind of customer loyalty that drives repeat orders.

Prokeep — Prokeep is the AI-powered order engine that centralizes every customer conversation and order into one shared platform — and in this session, you'll see how connecting Prokeep with Dispatch gives distributors end-to-end visibility from first contact to jobsite delivery, turning better communication into more orders.