Missed requests today.
No proactive outreach tomorrow. Orders gone.
When an ActiveCare Direct fault code alert sits in the dealer portal with no outbound workflow to act on it, and a fleet manager has to call in for an update instead of hearing from you first, that is not a people problem. It is a systems problem.
Prokeep closes every one of those gaps by automating customer status updates, centralizing every parts counter conversation, and putting proactive service outreach on autopilot before the customer thinks to call.
With Prokeep, nothing slips between departments, and no service reminder goes unsent.
Running a Volvo CE dealership means managing excavators, articulated haulers, wheel loaders, motor graders, and compact machines out of the same location, each with its own customer base, parts demands, and service rhythm. That means reaching out before a PM comes due across every product line, closing every repair loop before the customer has to ask, and making sure an articulated hauler on a quarry site hears from your team before the foreman finishes his first cup of coffee.
Right now, dealers are losing an estimated $35,000+ per branch per year to wrong part orders, errors, and admin that shouldn't require a human, and that's before counting a single missed service appointment across a multi-segment product line.
That is not a people problem. It is a systems problem.
Prokeep is the AI-powered order engine that centralizes every conversation across every product line and puts proactive service on autopilot, so your team has everything they need to drive more orders.
Every conversation answered
Equipment dealers spend an average of 7.1 hours per week per branch on status calls, manual follow-ups, and admin that pulls their team off the counter. Prokeep cuts the manual work, powering your team to work fast, and putting $213 per week in selling time back in front of customers.
No more missed orders from disconnected systems
Dealers running on siloed inboxes, personal phones, and handwritten work orders are losing $35,000+ per branch per year to errors and missed requests. Prokeep routes every request to the right person instantly. No missed messages, no personal phones, drawing that number back and more.
ActiveCare data that turns into booked appointments
Volvo CE dealers with access to ActiveCare Direct and LiveLink data are leaving an average of $504 per week per branch in service appointments that never get booked. Prokeep turns those telematics alerts into automated, proactive texts, winning back that revenue and more.
THREE CONNECTED WORKFLOWS
Serve faster. Centralize everything. Drive more orders.
Customer texts in. Order placed. No holds. No phone tag.
Fleet managers and foremen are not stopping what they're doing to call your counter. They're on equipment, on a job site, on the clock. When a quarry operator's articulated hauler is down at $500 to $2,000 per hour, the dealer that responds first books the job.
A fleet manager can text a photo of the fault code or part directly to the counter. The right part gets identified the first time. No wrong-order returns, no hotshot delivery corrections on a verbal description that didn't land. And while one customer is on the phone, your rep can be handling three more conversations in Prokeep simultaneously.
Every customer. Every conversation.
All in one place.
When your counter team is texting fleet managers from personal phones, those relationships don't belong to the business. They belong to the rep. The moment they leave, the conversation history, the context, and the contact go with them. For a Volvo CE dealer managing compact machines, excavators, haulers, and compaction equipment from the same location, a single fleet might have interacted with three different counter teams in the same month.
Prokeep centralizes all customer interactions on a business line your whole team owns. Every thread is tied to the right customer, visible across the team, and still there on day one after that rep walks out the door. When an Extended Coverage warranty claim is disputed, your team has the full conversation history in seconds. No scrambling. No he-said-she-said. Just the record.
No more waiting for the alert to become a breakdown. Outreach sent. Appointment won.
Most counter teams are reactive by default. They respond to incoming calls and move on. The ActiveCare Direct fault code that sat in the portal for three hours while the machine ran toward failure. The PM interval on an Uptime Services machine that passed without a single proactive text going out. The dormant fleet account that just needed a reason to come back.
Prokeep gives your team the tools to start those conversations instead of waiting for them. Targeted SMS outreach to specific fleets or machine types. MATRIS portal links and service bulletins sent as texts, reaching the foreman on the job site at 98% open rate versus 20 to 25% for email. The dealers driving the most counter revenue are not just taking orders. They are creating them.
THE NUMBERS DON'T LIE
Your dealership is leaving money on the table.
per branch in revenue left on the table, annually.
At an average order value of $1,531 and 8.3 orders per day, that's about $10,650 in work orders that never get booked, because nobody reached out.
is the average cost per error.
with miscommunications happening an average of 2x per week, that's an estimated $10,600 per branch per year in completely preventable mistakes, due to disconnected systems.
in selling time lost to manual tasks.
Dealers lose an average of 7.1 hours per week per branch to non-selling tasks. At an average order value of $1,531, that's $504 per branch per week, or $25,200 per year, in revenue that would be generated if your team spent that time selling instead of doing manual work.
SMS open rate data from Prokeep network. Personal phone usage from Prokeep customer research. Market projection from construction equipment industry analysis, 2023 to 2029.
WHO IT'S FOR
Built for the people running the operation.
Parts Managers and Directors of Parts and Service
You are managing parts requests across compact machines, excavators, wheel loaders, and articulated haulers from customers who have zero patience for siloed responses. A landscape contractor and a quarry operator should not need different contacts and different response times. Prokeep centralizes every request in one inbox so your counter sees everything, responds faster, and never loses a request to a product-line handoff gap.
Service Managers and Service Advisors
You are managing service schedules across multiple machine types, fielding ActiveCare Direct fault code alerts that nobody has time to act on, and watching PM intervals pass on Uptime Services machines without a proactive outreach going out. Prokeep's Growth Hub lets you run automated service reminder campaigns over text by machine type, by interval, by telematics trigger, so every fleet customer hears from you before something breaks.
General Managers and Dealer Principals
You are running a multi-segment business where a single fleet customer might interact with three different departments in a month and none of them can see each other's conversations. You are also accountable to Volvo Uptime commitments your customers take seriously. The dealerships growing right now treat communication as infrastructure. Prokeep gives you full visibility across every product line, every customer, every conversation, from one place.
IT Directors and Operations Managers
Your team is managing ActiveCare Direct data, LiveLink telematics integrations, and MATRIS portal workflows on top of daily operations. Customer conversations are scattered across personal phones, department email threads, and handwritten work orders. Prokeep is a managed communication layer that sits on top of your existing infrastructure. A few hours of IT time at launch. Full visibility from that point forward.
WHY NOW
The dealers getting ahead right now are not adding headcount.
They are reaching out before the PM is due, responding before the equipment owner has to ask, and running every conversation through a system their whole team can see.
Turn ActiveCare Direct alerts into booked appointments.
ActiveCare Direct provides 24/7 fault code monitoring and machine health data with no built-in outbound communication workflow. The alert lands in the dealer portal. What happens next is entirely up to your team. Prokeep takes that data and turns every alert into an automated proactive text so the service appointment is booked before the machine fails on-site, not after.
Federal infrastructure is up. Your headcount isn't.
IIJA, CHIPS Act, and IRA spending are driving record inbound parts and service volume across North America, and headcount isn't keeping pace. Volvo CE excavators and articulated haulers are running harder than ever, and fleet managers are expecting faster response at every touchpoint. Prokeep gives your counter team the communication infrastructure to handle more with the same staff, so nothing gets dropped and no order goes unanswered.
Back the Uptime Services promise with execution.
Volvo CE's Uptime Services commitment, including Extended Coverage, Volvo Genuine Parts guarantees, and LiveLink telematics, creates an elevated customer expectation that didn't exist a decade ago. When a fleet signs a Volvo Uptime agreement and the machine goes down, the first response they get from the dealer defines the relationship. Prokeep ensures that response comes from you, not the competitor who called first.
See Prokeep running against your actual Volvo CE dealer workflow.
We will show you how dealers are using Prokeep to turn ActiveCare Direct alerts into booked service appointments, centralize every
conversation across product lines, and reach fleet customers before a slow response costs them the account.