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Instead of trying to describe a part, tool, or fastener over the phone, you can just send a picture. Even if a customer sends a photo of a handwritten list of parts, it saves time and eliminates the need to read everything over the phone.

When a customer texts an order at night, they don’t have to call first thing in the morning to get things started. It’s already off their plate, and our team can process the order when we open.

Customers can text us and get back to work instead of sitting on hold waiting for someone to answer.

Texting is a lot less stressful than phone calls. It also helps reduce the volume of calls our team has to handle.

Everything is documented in the conversation history tied to the customer’s cell number. That makes it easy for both the customer and our team to go back and reference previous conversations.

Texting makes communication clearer. Customers can send the exact part number or a picture of the part they need, which helps prevent miscommunication that can happen over the phone.

One of the things I really like about Prokeep is that it protects our team’s privacy. Before, some of our staff used their personal phone numbers to text product photos to customers. We had a couple of instances where customers later texted our female sales reps on their personal phones to ask them out. Nothing went beyond that, but it made us realize we needed a policy against using personal phones to communicate with customers. Fortunately, we found Prokeep around the same time, which solved that problem. I imagine most parts teams need to send product photos to customers, so having a dedicated platform for those conversations makes a big difference.

Instead of trying to describe a part, tool, or fastener over the phone, you can just send a picture. Even if a customer sends a photo of a handwritten list of parts, it saves time and eliminates the need to read everything over the phone.

When a customer texts an order at night, they don’t have to call first thing in the morning to get things started. It’s already off their plate, and our team can process the order when we open.

Customers can text us and get back to work instead of sitting on hold waiting for someone to answer.

Texting is a lot less stressful than phone calls. It also helps reduce the volume of calls our team has to handle.

Everything is documented in the conversation history tied to the customer’s cell number. That makes it easy for both the customer and our team to go back and reference previous conversations.

Texting makes communication clearer. Customers can send the exact part number or a picture of the part they need, which helps prevent miscommunication that can happen over the phone.

One of the things I really like about Prokeep is that it protects our team’s privacy. Before, some of our staff used their personal phone numbers to text product photos to customers. We had a couple of instances where customers later texted our female sales reps on their personal phones to ask them out. Nothing went beyond that, but it made us realize we needed a policy against using personal phones to communicate with customers. Fortunately, we found Prokeep around the same time, which solved that problem. I imagine most parts teams need to send product photos to customers, so having a dedicated platform for those conversations makes a big difference.