Reston, Virginia/New Orleans, Louisiana – November 18, 2025 — Decisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions, and Prokeep Inc. , the provider of an AI-powered Order Engine for dealers and distributors, announced today an upcoming integration that will bring parts, scheduling, and campaign information communication into the Decisiv SRM platform. The integration is currently in pilot and will be generally available to dealers in early 2026, giving them a clear path to unify service and parts communication in one place.
The Decisiv-Prokeep integration is designed to bridge the communication gap between dealership service and parts teams that results in fragmented updates, lost threads, and slower decision-making during service and repair events. It promotes centralized, clear communication that reduces delays, ensures accuracy, and shortens service event times by capturing all related text, email, and web chat in the Decisiv SRM case.
With the Decisiv–Prokeep integration, dealership service operations will be able to:
Decisiv and Prokeep are finalizing the integration with pilot customers and expect to roll it out broadly in early 2026. Dealers using Decisiv SRM along with current or new Prokeep customers can be among the first to experience the integration when it becomes available by joining the Early-Access List. More information will be made available on the Decisiv Marketplace, Prokeep’s Partnership Page, and from your Decisiv or Prokeep representative.
Prokeep is an AI-powered Order Engine that helps distributors serve faster and drive more orders by turning every customer interaction into an opportunity. Prokeep gives distributors the tools to turn service conversations into sales. by bringing messaging, quotes, order updates, and marketing together in one place so reps can respond quickly, stay informed, and follow up at the right time. Trusted by 8,500 distributor locations across North America, Prokeep has powered more than 20 million conversations and $11 billion in revenue since its founding in New Orleans in 2016.
Virginia-based Decisiv is the provider of the largest asset service management ecosystem for the commercial vehicle industry in North America, delivering intelligent asset service management for improved utilization, performance, security, and compliance. The Decisiv Service Relationship Management (SRM) platform is the foundation for over 5,000 service locations and over 74,000 fleets across North America that manage more than 4 million service and repair events for commercial vehicles annually. The Decisiv SRM Ecosystem acts as the system of orchestration that uniquely connects dealers, service providers, OEMs, component manufacturers, and fleets by delivering critical in-context, actionable data at the point of service. This unrivaled level of data connectivity and collaboration drives more intelligent, effective service and enables asset owners and managers to proactively plan and manage maintenance across the entire lifecycle of every asset. For more information, visit www.decisiv.com.
Girish Jaggi
Senior PR Account Manager
The MicDrop Agency
girish@themicdropagency.com