Quality Assurance Specialist

West Coast

Quality Assurance Specialist

Are you interested in working at the center of a SaaS rocket ship by testing and utilizing your findings to enhance our product?  If so, we are seeking a full-time Quality Assurance Specialist.  

About Us

Prokeep is a software company that has developed a messaging platform for the $17 trillion construction industry. Our team is nimble and devoted to making our customers' lives easier with simple-to-use technology. We envision a world where distributors using our tools are more efficient and able to build stronger relationships with their customers. 
Our SaaS product has generated significant traction in a short period of time.  With your help we will accelerate our growth. 

Your Mission

We are looking for a driven and responsible individual who is EXTREMELY detail oriented and can learn our products by thoroughly identifying, recording, and documenting any bugs in the system. 

No past technical experience is required, however, we are seeking a quick learner and someone who is open to working in a fast-moving startup environment. There will be training provided and opportunities for career growth. 
As the need for testing decreases over time, responsibilities will shift to helping manage our products.  This individual will help the product team in their mission to create maximum adoption and value for our customers. 
Due to a fluid weekly release schedule, candidates must be able to work occasional evenings and occasional Sundays immediately post-release to ensure new software is properly tested. Any off-core hours are banked and the QAS will get that time off the following week (with 40 hours per week being the average). This candidate will need to work PST West Coast core hours, and will likely need to be located in the West Coast US or Mountain Time Zone.  
Key Responsibilities

QA

  • Write, edit, and maintain test cases
  • Test software and report bugs before scheduled releases and deployments
  • Create Release Notes and Deployment Manifests
  • Work to meet project schedules, timelines, and deliverables 
  • Report issues with deliverables to management
  • Assist in creating test scenarios for proposed system enhancements and changes

Product

  • Work with Sales, Customer Success, Marketing and other internal stakeholders to incorporate customer feedback into product development
  • Gather requirements and write specifications for digital product features
  • Prepare product documentation as needed for customers and internal stakeholders.
  • Monitor the performance, using both quantitative and qualitative assessment, of assigned product, ensuring it meets stated service level agreements, established KPIs, and immediately escalate any issues for  their prompt resolution. 
  • Contribute to root cause analysis as needed, applying critical thinking during the investigation process.

Qualifications

  • No previous Quality Assurance experience needed 
  • 3+ years working with various browsers such as Chrome, Firefox, and Safari 
  • Ability to problem solve data issues 
  • Strong analytical skills 
  • Strong attention to detail
  • Outstanding communication skills
  • Ability to adapt to change and maintain organization
  • A self-starter and can work independently
  • Team player 
  • Slack knowledge preferred   

Working Relationship & Compensation

This role is for a permanently remote position with salary dependent on experience. Prokeep offers our engineering staff an options package, home office/equipment stipend, education stipend, health insurance, life insurance, disability, dental and vision insurance, as well as unlimited PTO.

Next Steps
If interested, please email careers@prokeep.com to introduce yourself and start the process.

Email to apply