Prokeep is on a quest to break down barriers of communication in wholesale distribution using pioneering technology and we are growing! To help us accommodate our expanding customer base we are looking for a Customer Success Manager to add to our existing Customer Success team. Reporting to the Director of Customer Success, this Customer Success Manager (CSM) will support the customer lifecycle as it relates to user adoption, on-going support, platform optimization and expansion. To help us achieve our goals, we are looking for a new team member that loves customer facing tasks, collaborative work and a fast-paced environment.
Prokeep CSMs are the primary face of the Company after the initial sale and they play a critical role by building customer relationships, expanding existing customer business and becoming trusted advisors. They are responsible for customer retention, customer expansion and the prevention of churn across our customer base.
Prokeep is a software company that has developed a messaging platform for the $100+ billion wholesale distribution market (i.e. plumbing, electrical, HVAC, etc). We are post product, post revenue and growing fast in the US and Canada.
Our team is strong, nimble, and devoted to making our customer’s lives easier with simple to use technology. We envision a world where distributors using our tools are more efficient and better equipped to build strong, long-lasting relationships with their customers.
This is an exciting opportunity for someone who wants to join a hyper-growth SaaS technology organization that is experiencing phenomenal growth and work alongside an established team and experienced entrepreneurs.
As Prokeep is a growing Company, the Customer Success Manager will have ample opportunity to gain a wealth of experience by helping to develop customer programs, processes, and best practices for our customer success team. The primary responsibilities of the Customer Success Manager are:
Knowledge and Experience
This is a full-time, salaried position with health benefits and unlimited PTO starting as soon as possible. Due to COVID-19 this is currently a remote position, but will eventually be a position located in an office in Midtown.
Candidates must be geographically located in Atlanta, GA. We are a fast growing Company and this position has HUGE potential for growth within the organization.
In interested, please email email@example.com to introduce yourself and start the process.