Prokeep is a software company that has developed a messaging platform for the $100+ billion wholesale distribution market (i.e. plumbing, electrical, HVAC, etc). We are post product, post revenue and growing fast in the US and Canada.
Our team is agile, nimble, and devoted to making our customer’s lives easier with simple to use technology. We envision a world where distributors using our tools are more efficient and better equipped to build strong, long-lasting relationships with their customers.
Prokeep is on a quest to break down barriers of communication in wholesale distribution using pioneering technology. With our incredible growth over the past few years, we are looking to hire a Customer Success Manager to add to our existing Customer Success team.
Reporting to the Manager of Customer Success, this Customer Success Manager will be responsible for the customer lifecycle as it relates to customer adoption, on-going nurturing, platform optimization and expansion. To help us achieve our goals, we are looking for a new team member that loves customer facing tasks, collaborative work and a fast-paced environment.
At Prokeep, we believe that Customer Success is all about understanding your customers desired outcomes with your platform and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager, you are part of the distributor's journey with our platform. The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform that drives successful ROI outcomes.
We are looking for expert multi-taskers that can manage a high volume of customer relationships with quality. The ideal candidate prioritizes effectively and constantly seeks new ways to meet and exceed customer expectations. Throughout the customer’s journey, CSMs will also be responsible for identifying expansion and add on feature opportunities that will be of value to customers in their book of business.
Prokeep CSMs are the primary face of the Company after the initial sale and they play a critical role by building customer relationships, expanding existing customer business and becoming trusted advisors. They are responsible for customer retention, customer expansion and the prevention of churn across our customer base.
As a Customer Success Manager, you will have extreme ownership of the customers entrusted to your care in order to retain them as customers and expand their business with us.
Knowledge and Experience
This is an exciting opportunity for someone who wants to join a hyper-growth SaaS technology organization that is experiencing phenomenal growth and work alongside an established team and experienced entrepreneurs.
If interested, please email email@example.com to introduce yourself and start the process.