Customer Service in COVID

How text messaging helps a distributor improve its customer connection and save time per transaction.

The global health pandemic forced businesses to rethink their customer service approach.

Text messaging is a live channel distributors are leveraging to improve customer service during the COVID-19 crisis.

Designed specifically for distributors, Prokeep’s easy-to-use texting app allows counter staff and inside sales reps to answer customer questions quickly and safely. Hear more about how distrbutors, like you, are using Prokeep to serve customers in a crisis.

Do you want to see Prokeep in action? Get a free trial when you schedule a straightforward 30-minute demo today.

Easy-to-use Features

Add teammates

When your team expands or your messaging needs change you can add more users to your Prokeep with just a few clicks.

Custom replies

Use custom replies to help you keep the conversation going with a click of the mouse.

Read receipts

No more “did you get that?” Customers will know that their messages have been received by your branch, and when your sales rep is on the conversation.

Away messages

Keep your customers up to date by letting them know that your response time may be delayed for holidays or weekends.

User permissions

Give important people the access they need to ensure everyone is operating at maximum efficiency.

Add customers

After a quick file import, you can start texting your customers in seconds.